The Role

As a Branch Channel Manager, you will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities. The BCM is responsible for the branch's overall adherence to prescribed banking regulations, internal policies, procedures, and service standards.

How you will contribute

Monitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met
Screens and interviews prospective clients prior to onboarding in accordance with the Bank's KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre-opening documentary requirements
Builds customer loyalty, patronage, and satisfaction by assisting the Business Manager in executing in-branch sales activities, selling alternative channels, cross-selling bank products, and promptly attending to customer inquiries and complaints to expand the client base, maximize profitability, and achieve an ideal customer retention rate
Monitors proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systems
Discusses and coaches channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning huddles, and similar programs to achieve continuous improvement in operational knowledge

What we're looking for

Graduate of any Bachelor's Degree in Business Management, Commerce, Finance, Banking, or any related field
Must have a minimum of 3 years of Branch Banking Operations at a supervisory level
Must have a knowledge of general banking laws and regulations, branch management, and people management, and a background in sales-related activities
Must have the ability to communicate effectively, elicit teamwork and commitment, and strike a balance between productivity, compliance, and profitability

Branch Channel Manager / Branch Operations Head