ABOUT THE ROLE

You will lead a portfolio of Client businesses and the team behind them—owning senior Client relationships, shaping the work, protecting commercial health, and creating growth. This is a leadership role for someone who can move confidently between business conversations, campaign decisions, team development, and Agency economics. You will be expected to be more than a senior point of contact: you should be a trusted Client partner, a strong advocate for great work, and a leader who builds a high-performing Accounts team with strong ownership and decision-making capability.

KEY RESPONSIBILITIES

Own senior Client relationships and Client satisfaction across the accounts in your unit, becoming a trusted business partner.
Drive organic growth and retention by identifying where the agency can solve more of the Client's business and marketing needs, and converting those opportunities into meaningful scope.
Contribute to new business by leading or playing a senior role in pitches, proposals, and opportunities that can expand the Agency's portfolio.
Run the unit with commercial discipline: manage scope, resourcing, man-hours, revenue, and margin while protecting both Client value and Agency sustainability.
Set the standard for service quality—from the strength of the brief and strategic counsel to proactivity, communication, and how effectively the team champions creative work.
Ensure the unit delivers reliably, with healthy lead times, strong reporting discipline, clear ownership, and minimal senior intervention.
Lead, coach, and develop Account Directors, Senior Account Managers, and Account Managers, creating clear growth paths and stronger capability across the team.
Build the next version of Client servicing by bringing stronger use of data, AI, automation, commerce, and emerging channels into the way the unit works and advises Clients.

QUALIFICATIONS

Minimum 2 years of experience as an Account Director, preferably in an advertising Agency.
Strong Agency-side experience in senior account leadership.
Proven ability to own senior Client relationships, navigate complex stakeholder environments, and turn trust into long-term account growth.
Commercially sharp: comfortable with scope, revenue, man-hours, margin, negotiations, and resourcing decisions.
Strong strategic judgment and the ability to contribute meaningfully to marketing, communications, digital, and integrated campaign decisions.
A confident presenter and negotiator who can counsel Clients, defend strong work, and manage difficult conversations constructively.
Demonstrated people leadership, including coaching, mentoring, and building high-performing account teams.
Curious about AI, data, commerce, retail media, and the changing ways Agencies create value for Clients.

Associate Business Unit Director