We in AyalaMalls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift—this is a visionary re-invention. It's a complete reimagining of how we serve communities, connect people, and elevate the mall experience through consistently high service standards and well-managed facilities.

As a Soft Services Specialist, you will be responsible for the following:

Job Scope

Soft Services Operations

Support the day-to-day delivery of soft services across the assigned mall, including:
Housekeeping and cleaning
Hygiene and sanitation
Pest control
Waste management
Landscaping and irrigation
Ensure service providers comply with approved standards, procedures, and scope of work.
Conduct daily inspections of public and back-of-house areas such as washrooms, parking, loading bays, common areas, and landscaped spaces.
Assist in ensuring high standards of cleanliness, presentation, and hygiene across the property.
Monitor service requests and escalations, coordinating with contractors to ensure timely resolution.

Quality, Performance, and Cost Support

Monitor contractor performance against agreed KPIs and SLAs and report service gaps or issues.
Assist in documenting inspection findings, performance reports, and corrective actions.
Support the implementation of cost-saving and efficiency initiatives within soft services operations.
Track consumables, supplies, and basic inventory related to soft services and report usage trends.
Assist in preparing scope of work inputs and basic technical reviews of service proposals.

Safety, Compliance, and Risk Awareness

Assist in implementing health, safety, and hygiene standards in coordination with Corporate FM, QHSE, and mall operations.
Support occupational safety reviews, HSE audits, and permit-to-work processes.
Help monitor compliance with local regulations, internal standards, and mall policies.
Report potential safety risks, service failures, or compliance issues to immediate supervisors.

Coordination and Stakeholder Support

Coordinate with mall management, service providers, security, and engineering teams to ensure seamless operations.
Provide on-site support during service provider handovers, inspections, and audits.
Assist in incident documentation, damage reports, and operational reports as required.
Support communications with service providers and internal stakeholders on service-related concerns.

Reporting and Continuous Improvement

Prepare and submit required daily inspection reports and service performance documentation.
Assist in data gathering related to sustainability initiatives, utilities usage, and waste management.
Participate in verification inspections of completed works.
Perform other operations-related tasks as may be assigned by Facilities Management or Mall Management.

Qualifications

Education:

Bachelor's Degree in Management, Business Administration, Engineering, or any related course.

Experience:

At least one (3) year of experience in mall operations, property management, or facilities management, preferably with exposure to soft services.

Skills:

Basic understanding of housekeeping, sanitation, and facilities service standards.
Knowledge of local regulations and safety requirements is an advantage.
Average to good communication and report-writing skills.
Basic knowledge of cost control and operational budgeting is an advantage.
Proficient in MS Office applications (Word, PowerPoint, Excel).
Good organizational skills, attention to detail, and ability to work with service providers.
Willingness to work on-site and conduct regular inspections.

Mall Operations Associate Manager (Soft Services) (Cebu)