Data Visualization, Tableau, Workforce management, Process improvement, SLA achievement, Workflow automation, Crisis workforce planning, Reporting, Schedule adherence

google sheets , Power Bi, Microsoft Excel, Performance Reporting, Workforce scheduling

google sheets , Microsoft Excel, Reporting Tools, workforce concepts, attendance adherence, intraday operational support, coverage management, Analytical Skills, real-time workforce monitoring

Microsoft Excel, Analytical Skills, Microsoft Office software, Inbound Call Centre Metrics, WFP scheduling software, Workforce planning methodology

google sheets , Vlookup, XLOOKUP, Pivot Tables, INDEX-MATCH

Power Bi, Vba, Tableau, Excel, Sql, Looker Studio

Microsoft Excel, Vba, Macros, ACD Workforce scheduling and forecasting tools, Intraday Management, Contingency Mitigation, Crisis Liaison, Real Time Logistics, Root Cause Analysis