Location Country Philippines

Work Location Manila

Who are V As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

The Senior Travel Support will work with multiple teams within the business to ensure that there is complete alignment between departments and systems, on the definition of functionality and that the features and benefits of the business platforms are both fully developed and correctly communicated to internal teams and customers alike.

Supporting the Administration & Operations departments with technical functionalities, such as Quality Control, Smart Keys, Scripts and GDS support, Mid/back-office processes & functionality, the Senior Travel Support will represent the needs of the staff and customers, developing a rich expertise in operations & administration and their usage of products and use this knowledge to define product capabilities. To promote design and development ideas which ensure that the systems provide increased efficiencies whilst delivering added value. Train and support external/internal customer and staff on in-house products. Work closely with all travel office's locations worldwide. Work alone and also within a team. Reporting into the Global Director Operations and support with any Ad hoc requirements.

Key Responsibilities And Tasks

Supporting the Global Operations Director on a day-to-day basis.
Creating & updating Smart Keys
Building Quality Control Rules.
Support issues with all front & mid office systems
Working with 3rd party developers to test enhancements before going into production.
Training internal and external customers & staff on GMT products.
Trouble shooting / fact finding / testing.
Writing User Guides.
Auditing and issuance of airline tickets in accordance with airline rules and procedures set by GMT
Ensure no lower class is available upon ticket issue
Chief co-ordinator for all airline rates & information matters
To assist any clients (when applicable)

What can I expect in return V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

Planning and organisational skills.
Ability to work to deadlines/ stability under pressure.
Excellent communication skills written and verbal – able to communicate at all levels internally and external
High level computer literacy.
Excellent GDS knowledge (Amadeus preferable).
Revised Jun 2022
Time management skills
Training skills
Understanding of GDS / back-Office System / Travel product on the market.
Ability to troubleshoot.
Proven working experience as a business travel consultant minimum 2/3 years
Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools)
High level of customer service
Proficiency in English; knowledge of additional languages is an advantage
Experience of dealing with Multi nationalities
Understanding of Corporate and Marine Travel
Good knowledge of Microsoft products: Excel, Word & PowerPoint
Ability to present, persuade and communicate effectively
Ability to train Face to Face and via Ms Teams
Amicable and approachable
Professional and assertive
Team player
Strong computer skills in particular with Amadeus reservation/pricing system, use of e-mails, word processing.
Strong experience from airlines or travel department as a ticketing agent.
Knowledge of the mid-office system (ProTas).
A positive Outlook and be a self-motivated team player.
Must be organised, proactive / resourceful.

Desirable

Always concerned with providing our colleagues a good quality of service, meeting all their needs and fixing the different kind of issues as soon as possible.

Applications Close Date

Senior Travel Consultant