Work Setup: Fully Remote

Schedule: Night Shift (U.S. Business Hours)

Job Summary:

We are looking for an experienced Closing Assistant to support the mortgage loan closing process for a U.S.-based lending team. The ideal candidate has hands-on experience with Encompass (non-negotiable) and a strong understanding of mortgage disclosures, loan documentation, escrow preparation, and closing compliance. This role requires excellent attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced environment while meeting strict deadlines.

Key Responsibilities:

Update loan file fees based on preliminary Closing Disclosures provided by title companies.
Review and interpret property tax cards and tax certificates.
Update property tax due dates for escrow account preparation.
Calculate and determine tax prorations accurately.
Prepare, generate, and send Loan Estimates (LE) and Closing Disclosures (CD).
Review loan files against supporting documentation to ensure accuracy, completeness, and compliance before closing.
Maintain accurate loan records within Encompass and ensure all required documentation is complete.
Communicate effectively with internal teams, title companies, loan officers, and other external partners to facilitate timely loan closings.
Troubleshoot file issues, resolve discrepancies, and proactively identify solutions.
Ensure all closing documents comply with company policies and regulatory requirements.
Prioritize multiple loan files while meeting tight deadlines and maintaining a high level of accuracy.

Required Experience:

Minimum 2 years of experience as a Closing Assistant supporting local or U.S.-based mortgage/home loan clients.
Hands-on experience with Encompass is required (non-negotiable).

Proven experience with all of the following:

Updating loan file fees based on preliminary Closing Disclosures.
Reading and interpreting property tax cards and tax certificates.
Updating tax due dates for escrow account preparation.
Determining tax prorations.
Preparing and sending Loan Estimates (LE) and Closing Disclosures (CD).
Reviewing loan files against supporting documentation for accuracy and completeness.

Skills & Competencies:

Strong understanding of mortgage disclosures, closing documentation, and compliance requirements.
High attention to detail and accuracy.
Excellent written and verbal communication skills with both internal teams and external partners.
Strong troubleshooting, critical thinking, and problem-solving skills.
Ability to manage multiple priorities and work effectively under tight timelines.
Strong organizational and time management skills.
Comfortable working independently in a remote environment.
Willing and able to work on a night shift schedule aligned with U.S. business hours.

What We're Looking For

The ideal candidate is detail-oriented, organized, and proactive, with a strong understanding of the mortgage closing process. They thrive in a fast-paced environment, communicate effectively with stakeholders, and can confidently manage loan files from disclosure through closing while ensuring accuracy and compliance.