Location: Mandaluyong, Philippines

We are seeking a highly strategic and experienced professional to serve as the SOC Operations Manager to be embedded within the Security Operations Center (SOC) of a private international institution in Mandaluyong.

Summary of the Role

The SOC Operations Manager provides direct leadership to SOC personnel, leading a team of research analysts, incident coordinators, and CCTV operators for risk management and crisis response. You will coordinate real-time response actions, allocate resources, and ensure consistent protocol adherence during routine and crisis operations. You will be reporting to the SOC Security Risk Manager.

Work Arrangement: Fulltime ON-SITE position
Duty Schedule: 5 days per week, 8 hours per day; must be amenable to mid-shift and graveyard shift
Compensation: PHP 100,000 - PHP 120,000 (gross), plus benefits, responsibility allowance, and Day 1 HMO

Expected Competencies

Proven experience in crisis leadership and risk management and response.
Demonstrated leadership under pressure, with sound and methodical judgment in emergency or rapidly evolving situations.
Excellent communication and coordination skills for inter-unit and inter-agency engagement.
Effective SOP implementation and escalation oversight during real-time incidents.
Proven ability to maintain operational oversight across multiple units (Incident Coordination, CCTV Monitoring, Information and Research Analysis).
Strong shift management skills.

Key Responsibilities

Lead and supervise day-to-day operations across the different units of the Security Operations Center.
Ensure 24/7 operational continuity, managing a shift-based rotation for continuous coverage.
Enforce Standard Operating Procedures (SOPs) and oversee timely incident escalation and response actions.
Directly lead SOC staff, including resource allocation, tasking, and performance monitoring.
Ensure clear and structured incident reporting and documentation.
Provide operational support and oversight to Security Information Analysts during non-regular hours.

Qualifications

At least five (5) years of experience in strategic and operational security, command center leadership, crisis or risk management, or SOC-related functions.
Three (3) years of security operations experience in a leadership or supervisory role, combined with relevant military or public safety experience and operational certifications, may be accepted.
Bachelor's degree in security studies, law enforcement, business administration, crisis management, or a related discipline.
A master's degree in a relevant field is considered an advantage.
Equivalent combinations of education, technical certifications, and operational supervisory experience—particularly in military, police, or emergency services—may be accepted.
First Aid/CPR certification is required.
Familiarity with institutional risk frameworks (e.g., ISO 31000, ISO 22301, or ISO 22320) is desirable.

How to Apply

To apply, please send your resume (in pdf form) to [HIDDEN TEXT] with the subject line [LAST NAME] [FIRST NAME] – SOC Operations Manager Application.

Only short-listed applicants will be contacted.