Company Description

ATAIN is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, ATAIN manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, ATAIN employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

EDUCATIONAL QUALIFICATIONS

Preferably a graduate of any bachelor's degree

RELEVANT EXPERIENCE

With 1 year BPO experience;
MUST HAVE: 1–2 years of experience handling Travel accounts or GDS platforms (Amadeus, Sabre, Galileo) in a BPO environment
Good spoken & written English communications skill
Computer proficient and can navigate the computer with minimum-to-zero supervision

QUALIFICATIONS & SKILLS:

Graduate of any Bachelor's degree with at least 1-2 years of working experience in BPO/Call Center - customer service/sales/travel account experience is required.
Analyzes and tests processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and collaborates with stakeholders
Candidate must have excellent spoken & written English communications skills and strong analytical and listening skills
Willing to work on-site in a flexible shifting or rotational schedule within 24/7 work hours.

FUNCTIONAL COMPETENCIES

Ability to learn and apply procedures
Adaptability
Communication / Customer Service
Stress Tolerance
Work Commitment / Motivation
Problem Solving Ability
Analytical and Methodical Abilities
Willing to work in Alabang
Willing to work full on site, on shifting schedules

Please click the link to apply: Mobile Link

BPO Quality Analyst (with knowledge in GDS Tools)