About Patra

Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra delivers measurable results to clients. With 20 years of deep domain expertise, exceptional client retention rates, and significant sustained investment in AI, Patra partners with agencies, brokers, MGAs, MGUs, and carriers to transform how insurance operations are delivered.

About this Job

Reporting to the Learning Strategist, the LMS Administrator has strong expertise in Docebo LMS administration to support the design, development, and delivery of high-quality learning experiences. The ideal candidate combines technical proficiency in LMS administration with a solid understanding of instructional design principles, enabling seamless execution of learning programs across a global workforce.

The LMS Administrator is accountable for ensuring the effective operation, optimization, and governance of the Docebo LMS so that global learning programs are delivered accurately, efficiently, and with a high quality learner experience.

Core Duties by Competency:

Responsible

Administer, configure, and maintain the Docebo LMS, including user management, course setup, catalogs, certifications, and learning plans. Focus on managing and maintaining the learning management system, including user and course setup, content testing and troubleshooting, and configuring workflows and reporting tools. Additional tasks include collaborating with instructional designers for course structure and quality assurance, leveraging features like social learning and gamification to enhance engagement, conducting regular UX audits, generating and analyzing reports, providing actionable insights, and supporting stakeholders with data-driven decisions. Finally, the position requires working closely with various teams, offering training and support, and serving as a point of contact for LMS-related issues.

Accountable

This role is accountable for the end-to-end administration and optimization of a Learning Management System (LMS). The position involves uploading, testing, and troubleshooting a variety of learning content formats, while configuring workflows, notifications, and reporting dashboards to keep the system running smoothly. The administrator monitors system performance and learner analytics, ensures data integrity and compliance, and continuously works to improve the overall user experience through intuitive design, accessibility enhancements, and regular UX audits. A key focus of the role is driving learner engagement by leveraging LMS features such as social learning and gamification. The position also involves close collaboration with instructional designers, global L&D teams, subject matter experts, and business stakeholders to implement course structures, conduct QA reviews, generate insightful reports, and serve as the primary point of contact for system-related issues.

Quantitative Measurements

Response times SLA's
Number of users supported
Audit cadence
Reporting

Core Responsibilities

LMS Administration and technical management
User experience and design optimizing
Learner engagement and analytics
Collaboration and stakeholder support

LMS Administration & Optimization (Docebo)

Administer, configure, and maintain the Docebo LMS (users, courses, catalogs, certifications, learning plans)
Manage enrollments, permissions, and organizational structure within the LMS
Upload, test, and troubleshoot learning content (SCORM, xAPI, videos, documents)
Configure automated workflows, notifications, and reporting dashboards
Monitor LMS performance and learner analytics; recommend improvements
Ensure system data integrity, governance, and compliance with internal policies

LMS User Experience and Continuous Improvement

Optimize the learner experience within the Docebo LMS by improving navigation, usability, and accessibility
Design and maintain intuitive page layouts, catalogs, and channels to support ease of use and discovery
Leverage Docebo features (e.g., social learning, gamification) to increase learner engagement
Conduct regular UX audits and usability testing to identify friction points and opportunities for improvement

Instructional Design Support

Partner with instructional designers to implement course structures within the LMS
Conduct quality assurance (QA) reviews on courses before launch
Recommend learning technologies and features to enhance engagement (e.g., social learning, gamification)

Reporting & Analytics

Generate and analyze LMS reports on learner progress, completion rates, and engagement
Provide insights and recommendations to improve learning effectiveness
Support stakeholders with data-driven decision-making

Stakeholder Collaboration

Work closely with global L&D teams, SMEs, and business stakeholders
Provide LMS training and support to internal users and administrators
Act as a point of contact for LMS-related inquiries and issue resolution

Qualifications & Experience (Required):

Bachelor's degree in Instructional Design, Educational Technology, or related field
3-5 years of experience in instructional design, e-learning development, and LMS administration, with strong expertise in Docebo
Familiarity with SCORM and xAPI standards
Proficiency in instructional design methodologies (e.g., ADDIE, SAM) and adult learning principles
Experience using graphic design and content creation tools such as Adobe Creative Suite (e.g., Photoshop, Illustrator, Premiere Pro, Captivate) or similar design applications
Strong analytical and problem-solving skills
Excellent communication skills (written and verbal for a global audience)
Instructional design experience required, including the ability to create engaging learning content using Adobe Creative Suite or other graphic design and multimedia development tools.

Preferred (Nice-to-Haves):

Experience supporting global or cross-cultural learning programs
Experience designing and developing engaging e-learning courses, microlearning, and performance support tools
Experience assisting in the creation of interactive content, simulations, case studies, assessments, and scenario-based learning
Experience producing visually compelling graphics and learning assets
Experience with e-learning authoring tools (Articulate 360 suite)

Key Performance Indicators

Global revenue retention and expansion
Client lifetime value optimization
Organizational scalability and efficiency
Market differentiation through client success excellence
Department overall performance

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

LMS Administrator - Docebo