blue pumpkin , Macros, Ms Office, Cognos, Graphs, Verint NGUCC, Aspect eWFM, Symposium, Pivot Tables, WFM tools like IEX, ACD switches like Avaya CMS, Coding and Automation, Call Center Operations Calculations, MS Access, Forecasting principles, Excel – Calculations and Formulas

Verint, Excel, Genesys, Avaya, Aspect, IEX, Data Analysis, WFM tools, ACD platforms

Excel, Workforce Management Systems, Hris, Talent Management, Data Analysis, Workforce Planning, Reporting, Hr Analytics