Description:

The Security & Safety Manager oversees all aspects of security, safety, and loss prevention within the property. The role ensures a safe environment for guests, associates, and assets by implementing effective security policies, managing risks, and maintaining compliance with safety standards and regulations.

Duties and Responsibilities:

1. Risk & Safety Management

Develop and implement security, safety, and loss prevention strategies.
Conduct regular risk assessments and ensure compliance with Workplace Safety & Health (WSH) requirements.
Lead incident investigations and ensure corrective actions are taken.
Maintain ISO 14001, ISO 45001, and other relevant safety certifications.

2. Security Operations

Review and update security policies, systems, and standard operating procedures.
Manage access control, surveillance systems, and deployment of security personnel.
Conduct regular security and fire safety audits to ensure full regulatory compliance.
Maintain accurate documentation of incidents, reports, and security records.

3. Training & Development

Identify training needs and implement annual training plans for all security staff.
Conduct security awareness and emergency response training for hotel associates.
Mentor and develop the team for succession planning and continuous improvement.

4. Emergency & Crisis Management

Develop and implement the hotel's Crisis Response and Business Continuity Plans.
Lead Emergency Response Team (ERT) training and regular fire drills.
Serve as the Fire Safety Manager (FSM), ensuring all fire safety regulations are met.
Liaise with authorities and government agencies during emergencies.

5. Crime Prevention & Investigations

Maintain vigilance through patrols, CCTV monitoring, and access control.
Investigate and report all incidents of theft, loss, or suspicious activities.
Coordinate with law enforcement agencies for investigations when required.

6. Security Technology & Equipment

Oversee maintenance of CCTV, alarm, and access control systems.
Coordinate with vendors for system upgrades, repairs, and technology integration.
Collaborate with IT and management to adopt technologies that enhance safety and efficiency.

7. VIP & Event Security

Plan and coordinate security arrangements for VIP guests and large-scale events.
Work with local authorities and agencies to ensure seamless and secure event operations.

8. Leadership & Administration

Lead and motivate the security team, ensuring professionalism and high performance.
Manage departmental budgets, expenditures, and resource allocation.
Promote teamwork, communication, and a culture of safety across all departments.

9. Guest & Associate Relations

Provide a visible and approachable security presence in guest areas.
Address safety concerns promptly and professionally.
Support hotel operations through collaboration and proactive engagement.

10. Fire Safety Management

Oversee compliance with the Emergency Response Plan and Fire Code requirements.
Conduct regular fire drills, table-top exercises, and safety inspections.
Supervise the Fire Command Centre during emergencies and coordinate firefighting and evacuation efforts.
Promote fire safety awareness through campaigns and training programs

Requirements:

Minimum of 5 years of experience in security management at supervisory level, preferably in the hospitality industry.
Diploma/Degree in Security Management, Occupational Safety & Health, or a related field.
Certified Fire Safety Manager (FSM)
Strong leadership skills with experience in team management and training.
Solid knowledge of WSH regulations, fire safety, and emergency preparedness.
Excellent crisis management, risk assessment, and investigative skills.
Ability to work effectively with law enforcement agencies and regulatory bodies.
Strong communication and interpersonal skills, with a guest-oriented mindset.
Experience in conducting security audits, investigations, and training programs.
Ability to work in a fast-paced environment and handle emergency situations efficiently.

Security and Safety Manager