Joining Arup

Arup's purpose, shared values and collaborative approach have set us apart for over 75 years, guiding how we shape a better world.

Dedicated to sustainable development, Arup is a collective of advisors and experts working across 34 countries with over 19,000 employees. Headquartered in London, providing design engineering, architecture, planning, and advisory services across every aspect of the built environment. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology, and rigour to shape a better world.

The Opportunity

The Credit and Control Analyst will be accountable for the credit control activities within the firm – one of the key outcomes of the role is pro-actively managing the debtors ledger to ensure timely collection of cash. The Credit and Control Analyst will be responsible for all aspects of AR administration (such as final invoice/credit notes approvals, credit checks, query and dispute management and being an enabler of an aligned, single approach to debt collection across APAC.

Your role in our team

Accounts Receivable & Administration

Recording and banking of checques (if relevant).
Performing regular review of unallocated cash as required.
Coordinating refunds to clients as required.
Review and approve project fee invoices, sundry invoices, and credit notes
Manage unallocated cash, refunds, and cheque processing (where applicable)
Support month‑end closing activities
Liaise with local tax consultants where required
Assist with ad hoc finance tasks and projects as needed

Credit Control

Proactively follow up on unpaid invoices and manage overdue accounts
Handle client queries and disputes, ensuring timely resolution
Manage the AR inbox, responding to internal and external queries within 24 hours
Perform and review credit checks and provide credit risk advice to the business
Build effective relationships with clients and project teams to optimise cash outcomes
Participate in debtor meetings and contribute to cash‑flow improvement initiatives

Is this role right for you

Minimum 3 years experience in an Accounts Receivable or Credit Control role
Strong command of Mandarin or Cantonese (spoken and written) and English are required.
Proficient in Microsoft Office; working knowledge of JDE preferred
Strong planning, organisation, and time‑management skills
Inquisitive, analytical approach with sound judgement and decision‑making
Good commercial awareness and focus on process efficiency
Strong communication skills with the ability to engage confidently at all levels
Team‑oriented, self‑aware, and accountable, with a strong work ethic

What We Offer You

At Arup, we care about each member's success, so we can grow together.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

Credit Control and Collections Analyst

Credit & Control Analyst - Mandarin or Cantonese