Are you a hands-on leader with a passion for store operations, customer experience, and community engagement Join us as a Retail Store Supervisor and play a key role in driving operational excellence and building strong local customer connections.

About the Role

This role combines day-to-day store leadership, data-driven decision-making, and local marketing execution. You'll ensure smooth operations while actively driving customer engagement and store growth within the community.

What You'll Do

Store Operations Management

Oversee daily Front of House (FOH) and Back of House (BOH) operations including staffing, cashiering, and workflow execution
Ensure compliance with Food, Service, Cleanliness standards, and government regulations
Conduct daily checks on tools and equipment to ensure efficiency

Inventory & Supply Coordination

Manage inventory of raw materials and finished goods
Forecast requirements and coordinate with Supply Chain
Prevent stock-outs and overstock situations

Data Analysis & Reporting

Analyze daily store performance data (sales, inventory, customer feedback)
Prepare reports and present insights to management
Use data to recommend actions that improve store performance

Team Leadership & Development

Lead onboarding and training of new crew members
Conduct coaching, performance reviews, and team huddles
Foster a positive, engaged, and high-performing team environment

Customer Experience

Handle customer concerns promptly and professionally
Ensure consistently excellent service delivery

Local Store Marketing & Community Engagement

Execute local promotions, in-store events, and community-based initiatives
Identify opportunities to increase store visibility within the local area
Drive customer loyalty through creative and relevant engagement efforts

What We're Looking For

Bachelor's degree in Business, Hospitality, or any related field

Must have:

Minimum of 2 years of experience in a supervisory capacity within the retail or quick-service restaurant sector.
Strong leadership capabilities, experience managing frontline teams, and the ability to oversee daily operations while maintaining high standards of service and efficiency
Knowledge in analyzing store performance data and presenting insights to management. Executing store promotions within the local community

Retail Operations Supervisor