We Are Hiring: Assistant Manager / Senior Executive - Export Customer Service & Sales Coordinator

Location: Singapore

Employment Type: Full-Time /Hybrid

We are seeking a dedicated and detail-oriented Export Customer Service & Sales Coordinator to join our growing team. This role is ideal for individuals with solid experience in export operations, Incoterms, and international shipping documentation, who are confident working in a fast-paced and customer-focused environment.

You will act and function as brain of process improvements and change maker.

Key Responsibilities

Manage export customer orders from enquiry, quotation, order processing, to shipment and invoicing
Provide prompt and professional customer service to overseas customers and partners
Prepare, verify, and manage all export shipping documents (e.g., commercial invoice, packing list, COO, BL/AWB, certificate of analysis, etc.)
Ensure full compliance with Incoterms, customs requirements, and destination country regulations
Liaise with internal teams, freight forwarders, warehouses, and customers to ensure smooth and timely delivery
Track shipments, monitor dispatch schedules, and proactively resolve delays or logistics issues
Support the sales team with documentation, order follow-ups, and customer communication

Requirements

Minimum 2 years of experience in export coordination or international customer service
Strong knowledge of export Incoterms (FOB, CIF, EXW, DAP, DDP, etc.)
Hands-on experience preparing export shipping documentation
Good understanding of global trade requirements and export compliance
Proficient in MS Office experience with ERP systems (e.g., Business Central) is an advantage
Excellent communication, organisational skills, and attention to detail
Ability to work independently and manage time-sensitive tasks effectively

Why Join Us

Opportunity to work in a dynamic international business environment
Collaborative and supportive work culture
Career growth and professional development opportunities
Competitive remuneration package

Assistant Manager/Senior Executive - Export Customer Service & Sales Coordinator