Apis, Genesys, Networking, Application Architecture, Amazon Connect, Data Integration, conversational AI, Google Dialogflow, serverless, large language model implementation, AWS solutions, nuance, prompt engineering, AI-powered customer experience solutions, Security, Nice, Amazon Lex, virtual agents, Compute

cloud consulting , Customer Stakeholder relationship management, Professional Services Delivery, Escalation Management, Conflict Resolution, Adaptability, Agile and Project Management frameworks, People Management, Communication