Software Development Lifecycle (SDLC), service level agreements (SLAs), It Project Management, customer vendor management, resource forecasting and planning, patch monitoring and remediation, vulnerability remediation, process improvement methodologies and tools

Networking, Ccna, Cybersecurity, project management

Mac, Power Bi, Tableau, Service Now, Jira, Ios, ITIL-aligned service management practices, Microsoft O365

Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Customer-Facing Technical Roles, Telco Network Infrastructure

smartsheet , Servicenow, Microsoft 365, it service management principles, Jira, Azure, Microsoft Entra ID, Microsoft Project

Itil, It Operations, project management, Service Management, Pmp

service delivery, Project Delivery, Customer Management

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership