Are you a master of craft Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Pool Manager is responsible for overseeing the overall day-to-day operations of the Pool, ensuring exceptional service standards, operational excellence, safety, cleanliness, and financial performance. As a leader and ambassador of the Mandarin Oriental brand, the Pool Manager drives a culture of luxury hospitality, fostering an environment where colleagues are empowered to deliver personalized and memorable experiences to every guest.

Key Responsibilities

Guest Experience

Ensure all guests receive warm, personalized, and intuitive service in accordance with Mandarin Oriental's legendary service standards.
Create memorable poolside experiences by anticipating guest needs and exceeding expectations whenever possible.
Build positive relationships with guests, recognizing repeat guests and their preferences.
Address guest feedback, concerns, and service recovery situations promptly and professionally.
Maintain a visible presence in the operation, interacting regularly with guests and colleagues.

Operational Excellence

Oversee the daily operation of the Pool facility, ensuring seamless service delivery and exceptional standards at all times.
Ensure all pool areas, including cabanas, sun loungers, service stations, and recreational facilities, are maintained in immaculate condition.
Conduct regular inspections to ensure compliance with operational standards, cleanliness requirements, and maintenance expectations.
Coordinate closely with Housekeeping, Engineering, Security, and other departments to ensure the smooth operation of the Pool.
Monitor and maintain the quality, presentation, and availability of all guest amenities.

Leadership and Colleague Development

Lead, coach, motivate, and inspire colleagues to achieve departmental goals and deliver exceptional guest experiences.
Promote the Mandarin Oriental culture, values, and guiding principles through daily leadership practices.
Conduct daily line-ups, departmental briefings, and operational meetings.
Identify training and development opportunities and ensure continuous learning within the team.
Participate in recruitment, onboarding, performance evaluations, coaching, and succession planning initiatives.
Foster a positive, inclusive, and engaging work environment that encourages teamwork and accountability.

Health, Safety, and Risk Management

Ensure full compliance with all local health, safety, sanitation, and licensing requirements.
Maintain a safe environment for guests and colleagues through regular monitoring of pool operations and facilities.
Ensure emergency procedures and incident response protocols are understood and implemented by all colleagues.
Monitor the proper handling and storage of pool chemicals, equipment, and operational supplies.
Investigate and document accidents, incidents, and guest concerns in accordance with company procedures.

Financial Management

Assist in preparing and managing the annual operating budget for the Pool.
Monitor departmental expenses, labor productivity, and operating costs to achieve financial objectives.
Manage staffing levels in line with business needs and service standards.
Control inventory, supplies, and equipment to minimize waste and maximize efficiency.
Support revenue-generating initiatives and promotional activities designed to enhance the guest experience and departmental performance.

Quality and Brand Standards

Ensure compliance with all Mandarin Oriental policies, procedures, and brand standards.
Continuously evaluate and improve service delivery and operational processes.
Drive Forbes Travel Guide, LQA, and Mandarin Oriental quality standards within the department.
Promote innovation and best practices that enhance both guest satisfaction and operational efficiency.
Champion sustainability initiatives and environmentally responsible practices within the operation.

Qualifications & Experience

Bachelor's Degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related discipline preferred.
Minimum three (3) years experience in a leadership role within Pool Operations, Recreation, Food & Beverage, or a related hospitality environment.
Previous experience within a luxury hotel, resort, or internationally recognized hospitality brand preferred.
Experience leading multidisciplinary teams in a high-volume guest-focused environment.
Strong knowledge of luxury hospitality operations and guest service standards.
Understanding of pool operations, recreational facility management, and safety procedures.
Knowledge of budgeting, labor management, and inventory control.
Proficient in Microsoft Office applications and hotel operating systems.

Why Join Us

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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