Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

Responsible for defining the vision, roadmap, and business value of agentic platform and AI-enhanced capabilities that support onboarding and associated operations, risk, and compliance processes. This role combines strategic product leadership with essential hands-on Product Owner responsibilities, ensuring that high-impact initiatives are shaped, prioritised, and delivered effectively.

The role partners closely with internal users, design teams, engineering teams, delivery teams and cross-functional stakeholders to design intuitive, scalable, and efficient internal systems. While primarily focused on product strategy, value creation, and journey optimisation, the role also provides sufficient requirements clarity and sprint input to ensure timely delivery.

The role will primarily focus on strategy and evolution of AI/ML/Gen-AI/Agentic capabilities supporting onboarding and internal workflows. Drive adoption of AI-powered automation, reasoning, and decision-support ensuring AI outputs are safe, compliant, explainable, and aligned to internal policies.

Responsibilities

Product Strategy & Planning

Conduct discovery of AI use cases across onboarding journeys
Translate policy, regulatory, and risk rules into machine-interpretable logic for agent reasoning
Develop AI capability roadmaps including new agents, reasoning chains, and tool integration
Support research with internal users to identify gaps, pain points, and opportunities
Prioritise features based on business value, regulatory need, and delivery feasibility
Prepare roadmap presentations, rationales, and business cases

Requirements & Backlog Contribution

Partner with data science to define model behaviour expectations, guardrails, and evaluation frameworks
Partner with data science to shape prompts, reasoning flows, retrieval logic and agent task boundaries
Specify integration requirements for AI agents within onboarding journeys and supporting products
Draft high-level EPICs and features; provide detailed input to delivery teams; Write or co-write user stories when necessary
Review completed work to ensure it meets product expectations

Delivery, Execution & Continuous Improvement

Validate AI agent outputs for accuracy, bias, explainability, and policy alignment
Work with squads to ensure clear understanding of goals and context
Address requirements questions throughout sprints
Conduct post-release evaluation and user feedback cycles

User Engagement & Experience Design

Run AI-specific usability sessions to understand agent effectiveness, trust, and potential failure
Collect structured feedback on hallucinations, clarity of explanations, and interaction patterns
Define human-in-the-loop user experience
Conduct interviews, workshops to identify and validate product roadmap and requirements with target users and relevant stakeholders
Collaborate with Product Managers and UX/UI teams to design intuitive experiences and validate usability with target users

Stakeholder Management

Engage with support functions, data, technology and business to ensure end-to-end readiness
Communicate roadmap changes, scope updates, and delivery timelines
Manage expectations and negotiate priority trade-offs

Governance & Documentation

Ensure traceability of requirements for audit/regulatory review
Support risk assessments, control design, and policy interpretation
Document processes, workflows, training and release notes

Journey & Product Subject Matter Expert

Act as SME for AI agent capabilities across onboarding journeys
Provide AI expertise during policy translation, journey mapping, and product design
Maintain a deep understanding of end-to-end onboarding flows, including processes, personas, data, regulatory requirements, and system interactions
Ensure product decisions align with the broader onboarding journey vision and cross-product consistency

Requirements

Bachelor's degree in Business, Technology, Engineering, Finance, or related fields; certifications in Agile are advantageous
4 –10 years experience ideally in Product Management (PM) or Product Owner (PO) role
Minimum 3 years experience in banking, preferably wealth management
Experience with AI/ML, LLMs, RAG, agentic frameworks
Experience partnering with data scientists, ML engineers prompt engineering and AI governance
Proven ability to work in Agile/Scrum delivery environments
Strong communication and stakeholder management skills
Familiarity with LLMs, vector stores, retrieval pipelines, orchestration frameworks, and guardrail systems
Understanding of how agents use tools
Understanding of model evaluation metrics (precision/recall, hallucination rate, explainability)
Ability to translate business needs into requirements
Comfort working with APIs, microservices, data flows, and digital UX patterns
Understanding of KYC/AML, onboarding, or regulated financial services processes preferred
Strong analytical and problem-solving capabilities
Excellent communication: able to simplify complex concepts for varied audiences
Comfort working with emerging technology and ambiguous decision-making contexts
Ability to translate AI behaviour and limitations into language business and educate stakeholders on AI capabilities and risk

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

Singapore

Job

Digital

Schedule

Regular

Job Type

Full-time

Job Posting

Jan 21, 2026, 9:53:18 AM

Vice President, Product Owner - Digital Transformation, Consumer Banking Group