Job Description :

Shape your career at the intersection of financial operations and technology-enabled growth. Join a collaborative team where your accounting expertise and analytical mindset will directly support the integrity of transactional data and the expansion of new programs and markets. Here, you will build deep cross-functional partnerships, sharpen your controls and audit skills, and make a measurable impact from day one.

As an Operations and Financial Support Analyst in the Mid and Back Office team of Chase Travel, you will own end-to-end transactional processing, reconciliation, and close support while facilitating the onboarding of new jurisdictions and marketplace programs. You will partner with teams across Finance, Technology, Operations, and Account Management to deliver accurate, timely, and audit-ready outcomes. This is a high-visibility role that rewards strong accounting judgment, data fluency, and a proactive approach to issue resolution and continuous improvement.

Job responsibilities

Own end-to-end integration of high-volume transactional data from multiple booking sources into back-office accounting systems, validating completeness, accuracy, and timeliness of feeds and downstream impacts
Investigate, reconcile, and resolve processing breaks - including mapping issues, missing attributes, and balancing discrepancies - documenting root cause, remediation actions, and prevention steps
Support month-end and year-end close activities, including journal entry support, balance sheet account substantiation, and identification and resolution of unusual items or trends
Prepare and deliver recurring reporting (daily, weekly, and monthly), ensuring data integrity, consistent definitions, and appropriate controls and documentation
Produce variance and driver analysis on volume, revenue, and cost trends, translating findings into clear insights and recommended actions
Facilitate onboarding of new jurisdictions and marketplace expansions through structured intake, milestone tracking, and operational readiness, ensuring dependencies and controls are understood and met
Partner with Account Management, Technology, Operations, and Finance to implement new programs and changes to existing offerings, clarifying requirements, impacts, and control expectations
Lead quality assurance and user acceptance testing for rollouts and enhancements, including test strategy, evidence collection, defect tracking, and sign-off readiness
Own end-to-end case management for onboarding and production issues - triage, escalation, stakeholder updates, and closure - ensuring timely resolution and clear audit trails
Manage audit inquiries and coordinate with tax and compliance partners prepare audit and external reporting deliverables with full traceability and on-time responses
Identify opportunities to strengthen internal controls, reduce manual touchpoints, and improve timeliness and accuracy contribute to automation and process improvement initiatives

Required qualifications, capabilities, and skills

Bachelor's degree in Accounting, Finance, or a related discipline, or equivalent professional experience
Minimum 3 years of relevant accounting and/or financial operations experience
Demonstrated experience reconciling high-volume transactional data and resolving breaks through root-cause analysis
Advanced Microsoft Excel skills, with confidence handling large datasets
Experience partnering cross-functionally with Technology, Operations, Finance, and Account Management to deliver implementations and process improvements
Working knowledge of accounting controls, documentation standards, and audit readiness expectations
Proven ability to manage multiple priorities, meet deadlines, and communicate risks and issues proactively with proposed solutions
Strong written and verbal communication skills, with the ability to explain data findings, operational impacts, and readiness status clearly

Preferred qualifications, capabilities, and skills

TravCom knowledge
Experience supporting tax compliance, audit coordination, or working with third-party tax platforms (e.g., Avalara or similar)
Familiarity with marketplace or platform business models, including jurisdiction-level compliance or program onboarding
Experience contributing to or leading automation and process improvement initiatives, including defining requirements and validating outcomes
Exposure to coordinating or reviewing work from junior team members across reporting, reconciliation, or testing cycles

Operations and Financial Support Analyst, Chase Travel