Work with a global fortune 500 leading healthcare services company
Competitive compensation package for a Senior level role

About Our Client

A global healthcare services and solutions company with a shared services and technology hub in Manila, providing IT, business operations, analytics, customer support, and corporate services to support healthcare organizations worldwide. The company focuses on improving access to healthcare through technology, operational excellence, and innovation while offering employees opportunities for career growth in a multinational environment.

Job Description

Independently provide timely technical support for end users across software, hardware, collaboration tools, conference room technology, enterprise applications, servers, networks, and other IT systems.
Investigate and resolve escalated issues by developing permanent fixes, process improvements, or effective workaround solutions.
Collaborate with stakeholders, users, vendors, and internal teams to address service requests and technical concerns.
Deliver user training and knowledge-sharing sessions to improve system adoption and minimize recurring issues.
Manage and support assigned productivity platforms, collaboration technologies, and virtual environments while ensuring service availability and outage resolution.
Lead technical initiatives, projects, and cross-functional activities to achieve organizational goals.
Develop, analyze, and present operational, performance, and management reports.
Provide technical guidance and recommendations to team members while driving continuous improvement efforts.
Apply advanced technical expertise to support daily operations, system enhancements, and project implementations.
Handle complex assignments with minimal supervision and contribute to new technology initiatives.
Diagnose and resolve challenging technical problems using strong analytical, troubleshooting, and decision-making skills.
Contribute to process optimization, documentation, support best practices, and operational excellence.
Communicate effectively and work collaboratively with multiple teams to deliver reliable technical solutions and support services.

The Successful Applicant

6+ years of hands-on experience supporting and developing Microsoft 365 solutions within large-scale enterprise environments.
Extensive expertise in Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Security & Compliance, and Microsoft Entra ID (Azure Active Directory).
Proven ability to manage complex technical issues, escalations, and root-cause resolution in a support-focused environment.
Practical experience with PowerShell scripting, automation, and administrative task optimization.
Strong knowledge of identity and access management technologies, including Active Directory and Microsoft Entra ID.
Solid understanding of ITIL practices, including Incident, Problem, and Change Management processes.
Demonstrated experience supporting and maintaining both cloud-based and on-premises infrastructure and technologies.
Exposure to service enhancement initiatives, system configuration changes, and project-driven support activities is highly desirable.
Excellent troubleshooting, technical documentation, stakeholder engagement, customer service, and communication skills.
Experience creating, designing, analyzing, and presenting operational and management reports.
Microsoft certifications relevant to Microsoft 365, Azure, or related technologies are considered an advantage.

What's on Offer

Work with a global fortune 500 leading healthcare services company
Competitive compensation package for a Senior level role

Contact

Matt Mercado

Quote job ref

JN-082026-7091510

Phone number

+63 2 7795 2848

Senior M365 Engineer