In this role, you will have the opportunity towork uponone or more back-end services fortheAirfreight service line, supportingcountries, regions,orglobalandensuringtimely and accuratecompletion of tasks/target assigned.You willbe part of a larger team,sharing best practices &working upon the services with continuous improvementapproach.

Key Responsibilities:

To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.

Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

Operate on the services according to the shifts, countries,orregions aligned.

Deliver a high level of service quality through timely and accurate completion of services.

Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

Bachelor's degree(any). A degree inlogistics,managementwill be an advantage.

0 - 3yearsofjob experience from BPO or logistics domain-Preferred

AirFreight experience will be preferred

Good knowledge inMS office

EffectiveEnglishcommunicationskills, written and verbal

Exposure toworking withEnterpriseResourcePlatforms (ERPs) -Preferred

Good logical reasoning skills

High level ofcustomer centricity

Associate - AFR

Associate - AFR