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About the Role

The position is primarily responsible for enabling the SSM Business Center Specialists to work effectively with all key stakeholders and to consistently deliver timely and accurate support to sales channels across new business and after-sales transactions. The role also collaborates with partner departments to drive sales productivity, improve operational efficiency, and ensure seamless end-to-end business support.

Roles and Responsibilities:

Sales and Transaction Support

Provides end-to-end support for new business and after-sales transactions, including application screening, requirements assessment, and endorsement to relevant units.
Ensures timely processing of prioritized cases, especially during month-end cut-off periods.
Clearly communicates pending and outstanding requirements to sales to enable faster case resolution.

Stakeholder Management and Issue Resolution

Coordinates with internal stakeholders and partner units to resolve escalated sales cases.
Works cross-functionally on business initiatives such as process documentation, system enhancements, and project execution.

Communication, Reporting, and Enablement

Cascades operational updates, policy reminders, and sales support communications to sales, Operations, and related teams.
Prepares and presents key updates and reports during general assemblies for assigned divisions.
Develops and distributes reports and insights to support sales productivity, performance tracking, and persistency.

Process Improvement and Governance

Assists the Business Center Manager in improving, documenting, and implementing sales support policies and procedures.
Ensures compliance with company standards, policies, and regulatory requirements.
Creates job aids, quick guides, and FAQs to enhance sales capability and reduce operational friction.

Minimum Job Requirements:

Bachelor's degree in Business, Management, or a related field.
Minimum of two (2) years experience in insurance operations or a comparable role.
Strong understanding of process design, controls, and data interpretation.
Proven analytical, problem‑solving, and initiative‑taking capabilities.
Proficient in Microsoft Office tools, especially Excel and PowerPoint.
Strong interpersonal and communication skills.