Purpose:

The main foci of the rule are:
Support compliance to usage of Operational systems and respective enhancements
Training & Support & System UAT
Monitoring Operational KPIs
Be the direct link between the Business Line and end users
Involvement in ONETMS deployment project, be responsible for various tasks assigned such as UAT, support of end user training
Support of Innovation & Digital
Operational Continuous Improvement

Responsibilities:

Data Analysis - Utilize data analysis tools to identify areas for improvement, inefficiencies, and opportunities within Operations
Performance/ Continuous Improvement -
- Collaborate with Operations to develop and implement action plan to enhance operational performance, reduce cost to serve and increase service quality (flawless operations)
- Use the OCA and ACA outcomes and findings to identify gaps and areas of improvement. Create and steer the Action plan with Operations
Performance Improvement/ Change Request - Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster, Regional, Global level (and eventually with IT). Follow-up respective implementation.
Training & Support - Act as a trainer for systems used in operations for newcomers and existing operators. Organize regular skill up trainings and support to staff on best practices and the effective use of technology.
Support - Level 2 systems support
Process Optimization - Conduct regular assessments of operational processes and workflows, recommending and implementing changes to optimize performance
System UAT - Responsible for UAT, help develop test scripts and provide pro-active feedback to the Regional/ Global System and Process Teams and IT team
Dashboards UAT - Participate in dashboards deployment UAT
Documentation creation - Create local Work Instructions (WI) upon approval of a Change Request, or for an exception from the Global/ Regional Team or for a WI already defined as local in the process, to explain how the specific tasks are to be performed by the end user
Innovation & Digital - Support digital transformation initiatives by participating in Global/ Regional Proof of Concept (POC) projects for new technologies and system that can optimize operations. Assist in evaluating innovative solutions that align with company goals
Master Data Management - Key Owner of MDM. Conduct regular clean up and maintenance of the organizations (suppliers/ customers/ local vendors)

Qualifications:

Forwarding Education. Supply Chain training – be it specific theoretical and practical training or on the job training
Min. 5 years experience in operations (end user of Air & Operations and operational systems) – Air or Ocean, or both
CargoWise system knowledge and experiences in operating CargoWise in day to day operations is a plus
Very good knowledge of Air or / and Ocean operations
Excellent knowledge of specific Air or Ocean processes and related tools
Proven coaching capabilities at desk level
Good training skills

Business Process Specialist