Tax Operations Coordinator

Location: Cebu or Manila, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 9:00 PM - 6:00 AM PHT

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We are seeking a highly organized, proactive Tax Operations Coordinator to support the operational backbone of a growing US-based tax practice. You will ensure seamless workflow execution by processing tax documentation, tracking case progression, managing task assignments, reviewing IRS correspondence, and preparing clean file packages for tax professionals. This role is ideal for dependable self-starters who thrive in organizational operations, possess sharp problem-solving skills, and take pride in process efficiency behind the scenes.

Your Impact

Tax Workflow & Queue Management: Monitor workflow queues, create extension tasks, track outstanding signatures/documents, and update database records to maintain steady case progression.
Tax Document Processing & IRS Review: Organize incoming client tax files, review IRS Wage and Income transcripts, identify priority IRS notices, and assist with basic IRS forms and compliance follow-ups.
Administrative & Department Support: Maintain organized electronic records, coordinate internal scheduling, support departmental audits, and assemble tax file packages so client-facing professionals can focus on advisory and engagement.
Process Improvement & Optimization: Identify operational bottlenecks, recommend workflow enhancements, and assist in implementing best practices and new software system rollouts.
Team Collaboration & Confidentiality: Partner closely with onshore tax professionals and local team members, ensuring strict adherence to documentation standards, productivity metrics, and client data confidentiality.

What You Bring

The Experience:1 to 3 years of experience in administrative, operations, or office support-preferably within tax, accounting, legal, banking, or financial services. Prior Executive Assistant experience or exposure to US individual tax returns (Form 1040) is a strong advantage (training provided).
Credentials & Education:Associate's or Bachelor's degree in Business Administration, Accounting, Finance, or a related commercial field (or equivalent work experience).
Software & Technical Competency: Proficiency in Microsoft Office Suite (Excel, Word, Outlook), comfort navigating databases and cloud workflow portals, and a typing speed of at least 40 WPM.
Operational Capabilities: Exceptional organizational habits, sharp attention to detail, strong problem-solving skills, and the ability to manage multiple priorities independently in a fast-paced environment.
Communication & Shift Alignment: Excellent written and verbal English communication skills, dependable attendance, and complete commitment to working in US business hours (PST night shift) onsite at our office.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your Me time.
Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
Night Shift Advantage: Premium night differential pay with guaranteed free weekends.
Onsite Community Hub: Work out of our modern Cebu or Manila facilities equipped with high-speed corporate technology, collaborative workspaces, and strong peer support.
US Public Practice Operations Growth: Build valuable, specialized expertise in US tax operations, IRS compliance workflows, and practice management frameworks.