Description

Ingram Micro is a global technology distributor supporting the IT sales channel through our digital platform, Ingram Micro Xvantage™. Learn more at www.ingrammicro.com.

About The Role

We're hiring a Claims Specialist to support the end-to-end management of vendor marketing claims, ensuring accurate submission, tracking, reconciliation, and recovery of claim funds. In this role, you'll work closely with internal stakeholders, partners, and vendors to ensure claims meet program requirements and are processed efficiently. This is a detail-oriented and analytical role that requires strong documentation review skills, stakeholder coordination, and the ability to manage multiple deadlines while maintaining compliance with vendor guidelines.

What You'll Do

Review billing packets, Proofs of Execution (POEs), invoices, and supporting documentation to ensure completeness and accuracy
Prepare and submit marketing plans through vendor portals as required for claim eligibility
Submit marketing claims through vendor portals and email channels within established timelines
Monitor claim status and proactively follow up on pending, delayed, or unresolved claims
Investigate rejected claims, coordinate corrective actions, and manage timely resubmissions
Maintain accurate claims trackers, records, and reporting to provide visibility into claim performance and recovery rates
Work closely with internal teams, partners, and vendors to resolve claim-related concerns and documentation issues
Ensure compliance with vendor policies, claim requirements, and service level expectations throughout the claims lifecycle
Apply vendor program knowledge and claim guidelines to maximize claim approval rates
Identify opportunities to improve claim accuracy, efficiency, and operational processes

Must Have Qualifications

Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or a related field
At least 1-3 years of experience in claims processing, marketing claims, rebates, MDF (Market Development Funds), vendor operations, billing, credit or collections or any relevant AR function
Strong understanding of billing documentation, including invoices, Proofs of Execution (POEs), purchase orders, and other claim requirements
Good English written and verbal communication skills
Advanced proficiency in Microsoft Excel and other Microsoft Office applications
Excellent attention to detail with the ability to validate documentation accurately
Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve claim issues
Experience maintaining trackers, reports, and databases
Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
Ability to work independently and collaboratively in a fast-paced environment
Willing to work on dayshift (SG timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

Experience using vendor portals and claim submission platforms
Knowledge of supplier-funded marketing programs

Associate III, Marketing Claims