Genesys, Microservices, Scalability, Docker, Python, Node.js, Amazon Connect, Kubernetes, API-first design, Voice Bots, Chatbots, cloud-native deployments, Email Bots, Kore.ai, Security, Google CCAI, Azure Cognitive Services, Resilience, Yellow.ai, CRM platforms, RAG-based Knowledge Bases, IVR systems, Compliance, AWS Lex, CI CD pipelines, Agent Assist frameworks, Avaya

Cloud security, Data Governance, Microsoft Purview, Compliance, Microsoft Defender, information protection, Copilot for Microsoft 365, Microsoft Security

snowflake , SQL Server, Application Integration, Devops, Performance Tuning, AWS, Data Integration, Oracle, CI CD practices, Connection Management, Secure Agent Management, incremental data synchronization, near-real-time data replication, User Access Security, CDC delta loads, ETL ELT development, error handling, data quality reconciliation, Platform Administration, Informatica Cloud IICS, TIBCO ESB

containerization , Genesys, Microservices, Scalability, Python, Node.js, Amazon Connect, API-first design, Voice Bots, ticketing modules, Chatbots, cloud-native deployments, Email Bots, Gen AI-powered Knowledge Bases, Kore.ai, Security, Google CCAI, Azure Cognitive Services, Resilience, Yellow.ai, CRM platforms, IVR systems, AWS Lex, Compliance, backend APIs, CI CD pipelines, RAG, Agent Assist frameworks, Avaya

Servicenow, Cloud Security, SAP Security, User Management, Roles and Authorizations, Authorization Profiles, SAP Fiori Catalogues, SAP Cyber Security, SAP IAG, SAP BTP Security, Configuration and testing of SAP Roles, Authorization Objects, Go-live support

Siem, Dlp, Cortex, Server Technologies, deployment tools, Infra, Sentinel One, DLP Encryption, CrowdStrike, Netskope, Tanium, XDR, MCAS, M365 MS Defender, hybrid Cloud Security, MDM tools, UEBA, EDR