Working Conditions:

Hybrid - 4x onsite

Day or Mid (flexi)

West Ave, Aseana Paranaque (in front of Ayala Malls Manila Bay)

Full-time work

ASAP!

Job Details:

Minimum 7–10 years of experience in Customs operations / Customs services, preferably within logistics, freight forwarding, or shared services environments; or
7–10 years of managerial experience in operational processes within comparable operational environments to Customs operations, preferably within a GBS or BPO environment.
Minimum 5 years of experience leading multi-layered organizations (managers of managers) across large-scale or multi-site operations.
Proven experience with end-to-end service delivery ownership, including KPIs, SLAs, operational governance, and P&L accountability.
Experience managing complex, multi-country or multi-client operations.
Strong experience with Customs compliance, audits, and interaction with regulatory authorities.
Proven track record in leading complex transitions, migrations, and large-scale ramp-ups.
Experience in stakeholder and client relationship management in a service delivery environment.

The role requires extensive leadership experience in Customs Operations or similar operational environments, ideally within logistics, freight forwarding, GBS, or BPO organizations.
The successful candidate should have a proven track record managing large, multi-layered teams, overseeing end-to-end service delivery, driving operational performance, ensuring Customs compliance, leading large-scale transformations and transitions, and managing complex multi-country or multi-client operations while maintaining strong stakeholder and client relationships.

The ideal candidate should demonstrate strong operational leadership, deep knowledge of Customs processes and regulatory compliance, solid financial and performance management capabilities, and expertise in continuous improvement.
The role also requires experience driving automation and digital transformation initiatives, strong analytical and decision-making skills, excellent communication and stakeholder management abilities, and the business acumen to connect operational performance with commercial and financial outcomes.

Oversight of 250+ FTEs.
Operational responsibility across 15+ countries.
Revenue accountability of approximately €7–8 million or more annually.
Responsibility for service delivery performance, compliance, customer satisfaction, employee engagement, and financial results.

Customs Director