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Showing 3 jobs
Skills:
service level , Ms Excel, Cms, Supervisor, eWFM, IEX, Call Center KPIs, Avaya, AHT
Skills:
schedule adherence, WFM metrics, forecast achievement, utilization, service level occupancy, numerical literacy, Root Cause Analysis
Skills:
Microsoft Excel, Vba, Macros, ACD Workforce scheduling and forecasting tools, Intraday Management, Contingency Mitigation, Crisis Liaison, Real Time Logistics, Root Cause Analysis
