The Role

We are looking for a proactive and customer-focused Customer Service Representative to be the frontline support for our clients and customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about providing excellent service. The ideal candidate is solutions-oriented, highly organized, and experienced in managing customer interactions across various channels, including phone, email, and live chat.

Target Start Date: September 7, 2026

Critical Requirements:

At least 3 years of experience in a customer-facing role, preferably in a contact center or e-commerce environment
Proven ability to handle multi-channel support (chat, email, messaging, voice)
Exceptional written and verbal communication skills in English
Familiarity with Zendesk or other CRM tools
Demonstrated ability to resolve complex issues independently and make sound decisions without rigid scripts
Experience in identifying process gaps or customer friction points and proposing improvements
Track record of using data or feedback to drive better customer outcomes
Comfortable in a fast-paced environment that embraces change, ambiguity, and experimentation
Dedication to delivering excellent customer service.
Outstanding interpersonal abilities, including the capacity to quickly establish rapport with customers and suppliers.
Proficiency in computer usage for various tasks.
Able to balance customer empathy with business acumen—not just solving issues but asking, How can we prevent this
Preferably residing in Davao City.
Must have their own laptop or desktop
Must have stable internet connection

Benefits

Competitive Salary (24k-26)
Morning Shift / Day Shift
Retirement Plan
Leave Credits All Convertible to Cash
HMO Plan + 2 Dependents Fully Covered
Generous Performance Bonuses
Annual Company Outing
Flexible Leaves
Great Career Progression
Monthly Engagement Activities (Fad Fridays!)

About Ecscale Solutions Inc.

At Ecscale Solutions Inc., we believe that people are the foundation of every successful business. We've created a workplace where collaboration, respect, and personal growth come naturally, an environment where your ideas are valued, your skills are nurtured, and your contributions truly matter.

Ecscale is a global outsourcing partner focused on sourcing scalable talent to help businesses grow. We specialize in helping companies establish and manage their own teams in the Philippines, offering more than just traditional outsourcing. Instead of handling processes for businesses, we empower them to build teams they can lead, ensuring professionals like you are aligned with their mission, values, and long-term vision.

With a deep understanding of local regulations and operational practices, we ensure compliance and stability, allowing teams to thrive in a supportive, well-structured environment. Our approach puts people first—offering fair compensation, growth opportunities, and a culture built on integrity, trust, and shared success.

Customer Service Representative (Remote) Davao-Based