Identify, organize and lead organization-wide projects and initiatives to improve operational effectiveness of the organization. Partner with Tower Leaders and Carelon Global Solutions Stakeholders for E2E process simplification using Lean Six Sigma tools and methodologies, leverage common automation initiatives, eliminate process inefficiencies. Facilitate Lean Six Sigma trainings such as Champion, Yellow Belt, Green Belt and other continuous improvement trainings required by the business. Educate, coach, and mentor Yellow Belts and Green Belts on Lean Six Sigma tools, methodologies and their application. Plan and successfully execute continuous improvement projects to meet goals and support strategic priorities, delivering recommended improvements with supporting business rationale. Serve as catalyst for change by stimulating, communicating, and institutionalizing Lean Six Sigma methodologies and the benefits these capabilities provide. Drive cultural change across the business and support the deployment of Lean Six Sigma program.

Facilitate root cause analysis targeting specific improvement opportunities in the business. Communicate progress through Business Excellence forums and other applicable channels. Responsible for ensuring the overall success of multiple, cross-functional programs/projects through functional managers. Programs may include cultural change, regional planning, process improvement, change management, and quality initiatives. Primary duties may include, but are not limited to: Plans program/project scope and design. Facilitates determination of required deliverables and validation of ROI. Establishes process to continually monitor program progress. Analyzes variance to program/project plan. Responsible for championing local stakeholders and tactical decision-makers.

Requires a BA/BS degree, 5-7 years of experience in project/program management, process reengineering, organizational design, and/or implementation; or any combination of education and experience, which would provide an equivalent background. Six Sigma Training and Certification from a reputable organization. Black Belt Certification is desired (Green Belt can be considered). Automation Training and Certification (nice to have but not mandatory). Agile Training and Certification (nice to have but not mandatory). Project Management Trainings and Certification (PMP, Prince2, Scrum Master) - ideal qualification but not mandatory. Excellent communication skills (written, verbal and presentation)

Qualifications

5–7 years of Process Improvement and Project Management experience
Lean Six Sigma Green Belt Certification required
Agile Training/Certification required
Strong Healthcare BPO product and process knowledge
Experience in Process Mapping, RCA, and Process Reengineering
Strong people leadership and stakeholder management skills
Exposure to Automation, RPA, AI, and Digital Transformation initiatives is a plus
Proven ability to drive operational excellence and business transformation initiatives

Manager Process Improvement (Green Belt & Agile)