Payroll & HR Operations Manager (APAC)

Role Summary

The Payroll & HR Operations Manager is responsible for managing the day-to-day delivery of Payroll and HR Operations services across APAC. This role ensures payroll is processed accurately and on time while overseeing employee lifecycle transactions, HR administration, employee data management, and benefits administration.

The successful candidate will partner with HR, Finance, and business stakeholders to ensure compliant, efficient, and customer-focused service delivery while driving continuous improvement and maintaining a positive employee experience.

Key Responsibilities

Payroll & HR Operations

Manage the delivery of Payroll and HR Operations services across multiple APAC countries.
Ensure accurate and timely payroll processing in compliance with local legislation and company policies.
Oversee employee lifecycle transactions, including onboarding, transfers, promotions, employee data changes, and offboarding.
Manage employee records and HR data to ensure accuracy, integrity, and confidentiality.
Support benefits administration and coordinate with external vendors as required.
Ensure operational KPIs and service level agreements are met.

Service Delivery & Continuous Improvement

Identify and implement process improvements to enhance efficiency, service quality, and employee experience.
Maintain and update standard operating procedures and process documentation.
Support HR system enhancements, testing, and implementation activities.
Resolve complex payroll and HR operations issues escalated by employees, managers, and stakeholders.

Compliance & Risk Management

Ensure compliance with payroll regulations, employment legislation, tax requirements, and internal policies.
Maintain effective operational controls and support internal and external audits.
Monitor and mitigate operational risks while ensuring adherence to established procedures.

Stakeholder & Vendor Management

Build strong working relationships with HR, Finance, Legal, and business leaders.
Manage relationships with payroll providers, benefits vendors, and other third-party service providers.
Support regional HR initiatives, projects, and organizational changes as required.

People Leadership

Lead, coach, and develop Payroll and HR Operations team members.
Manage team performance, workload allocation, and employee development plans.
Foster a culture of collaboration, accountability, customer service, and continuous improvement.

Requirements

Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
7+ years of experience in Payroll, HR Operations, Shared Services, or HR Administration.
3+ years of people management experience, preferably supporting multiple countries.
Strong understanding of payroll processes, employee lifecycle administration, and HR operations.
Working knowledge of employment legislation, payroll compliance, and HR controls.
Experience managing vendor relationships and service delivery performance.
Experience with HRIS and payroll systems; Workday experience preferred.
Strong analytical, problem-solving, and organizational skills.
Excellent stakeholder management and communication skills.
Fluent in English, both written and spoken.

Manager, Regional Payroll & HR Operations, APAC