google sheets , Vlookup, XLOOKUP, Pivot Tables, INDEX-MATCH

Power Bi, Vba, Tableau, Excel, Sql, Looker Studio

google sheets , Verint, Advanced Excel, Genesys, WFM platforms such as NICE, Aspect, IEX

Clear Communication, Problem-Solving Escalation, Advanced Excel or Google Sheets, Real-Time Queue Management, Data Integrity Accuracy, Schedule Adherence Tracking

Microsoft Excel, Vba, Macros, ACD Workforce scheduling and forecasting tools, Intraday Management, Contingency Mitigation, Crisis Liaison, Real Time Logistics, Root Cause Analysis

Ms Excel, Workforce Management, Scheduling, Reporting

Amazon Connect, Microsoft Office, Salesforce, VLOOKUP in Excel, Data Interpretation

clearview , Powerbi, Microsoft Excel, Nice