Job Description & Summary:

The Operations Site Lead is responsible for the overall leadership of PwC's Davao Delivery Hub.

This role oversees site operations, people leadership, employee engagement, workplace administration, governance, and operational support across all teams based in Davao. The Site Lead serves as the primary point of coordination between local operations and Manila leadership to ensure consistent delivery standards and an exceptional employee experience.

The role plays a critical leadership role in enabling delivery success through effective site management, operational governance, workforce planning, and pastoral care.

Key Responsibilities:

Site Leadership & Operations

Lead the overall operations of the Davao Delivery Hub
Ensure smooth day-to-day site operations across all functions
Drive operational excellence and continuous improvement initiatives
Coordinate site readiness, business continuity, and operational planning
Represent the Davao site in leadership discussions and strategic initiatives

People Leadership

Foster a positive, inclusive, and high-performing workplace culture
Serve as the primary site leader and escalation point for employee concerns
Partner with Team Leaders and Delivery Managers to support employee engagement and retention
Promote employee wellbeing, recognition, learning, and career development
Champion PwC values and culture across the Davao workforce

Administration & Governance

Oversee site administration, workplace policies, facilities coordination, and operational governance
Partner with Human Capital on onboarding, workforce planning, employee relations, and site initiatives
Work closely with IT, Facilities, Security, and Finance to ensure operational readiness
Ensure compliance with internal policies, regulatory requirements, and operational standards

Stakeholder Management

Build strong partnerships with Delivery Leads, Operations Managers, Human Capital, and senior leadership
Coordinate cross-functional initiatives supporting the Davao Delivery Hub
Provide regular updates on site performance, workforce trends, operational risks, and employee engagement
Support client visits, leadership visits, recruitment events, and community initiatives

Growth & Continuous Improvement

Support expansion of the Davao Delivery Hub
Identify opportunities to improve employee experience and operational effectiveness
Drive standardization and best practices across site operations
Support the onboarding of new teams and future managed service capabilities

#PwCSEAC #PwCSEACPH

Skills Needed:

Bachelor's degree in Business, Management, Human Resources, Industrial Engineering, Psychology, or a related field
8+ years of experience in operations, shared services, BPO, managed services, or corporate operations
At least 4–5 years in a senior leadership role managing large teams or site operations
Proven experience leading cross-functional teams and driving operational excellence
Strong people leadership, coaching, and stakeholder management skills
Experience managing employee engagement, workforce initiatives, and operational governance
Excellent communication, influencing, and relationship-building skills
Ability to balance strategic priorities with day-to-day operational execution

Preferred / Advantage

Experience in Financial Crime, KYC, AML, Banking Operations, Compliance, or Risk Operations
Experience leading a multi-client or managed services environment
Experience launching or scaling delivery centers or operational hubs
Project Management, Lean Six Sigma, Change Management, or similar certifications

Must be open to work ONSITE in Agdao, Davao City (near SM Lanang) and under shifting schedule (Morning/Midshift).

Operations Site Lead Manager (Davao)