About Relay Human Cloud

Relay Human Cloud connects top-tier talent with high-growth companies, delivering exceptional support across a wide range of business functions. We are looking for driven professionals who thrive in fast-paced environments and take full ownership of their work.

The Role

We are hiring a US Property Operations Specialist to support a US-based real estate client managing 100+ units across 15 active properties. This is a remote role based out of our Makati office, supporting a growing real estate operating company's full leasing pipeline end-to-end — from listing to executed lease — while also coordinating repairs, vendors, and portfolio compliance.

What You'll Do

Leasing Pipeline

List units across Zillow, Apartments.com, and internal platforms
Respond to inquiries within 2 hours during US business hours
Schedule and coordinate showings with on-ground teams
Screen applicants — credit, background, and income verification
Approve qualified tenants, execute leases, and manage move-in coordination
Target: listing to executed lease in 21 days or less

Repair Coordination & Vendor Management

Coordinate repairs with in-house and external contractors remotely
Respond to tenant maintenance requests within 24 hours
Track repair status and vendor communications in Buildium
Assist with RFQs and competitive vendor pricing

Portfolio Compliance & Reporting

Maintain RSO/LARSO rent control compliance
Coordinate Section 8 voucher workflows where applicable
Report weekly KPIs: occupancy rate, response time, lease velocity, and compliance
Maintain zero tolerance for fair housing violations

What You Bring

2+ years of experience in property management or residential leasing (US real estate experience strongly preferred)
Demonstrated ability to consistently lease units within 21 days
Experience with Buildium or willingness to master it within the first week
Basic understanding of construction scope, repair coordination, and vendor management
Comfortable working night shift hours to align with US business operations
Strong accountability mindset — you own your numbers and communicate proactively
Spanish-speaking skills are a plus but not required

Nice to Have

Experience managing leasing across 10+ properties simultaneously
Section 8 and affordable housing compliance experience
RSO/LARSO and California rent control knowledge
Experience working with general contractors or design-build teams on unit turnover