Hiring for two roles

The Hosting Helper is growing fast and looking for a sharp, guest-obsessed Guest Experience Agent to join our short-term rental team. You'll be the friendly, reliable voice guests hear from — solving problems quickly, keeping stays running smoothly, and making sure every guest feels genuinely looked after.

This is a frontline role for someone who already knows the world of Airbnb inside and out. You're not learning short-term rentals here — you're bringing real experience to the table.

We're an AI-first company, so you'll work alongside tools that make you faster and better at your job. Comfort with AI-driven platforms is a real plus — and if you've used Conduit AI, even better.

What You'll Do:

Serve as the first point of contact for guests across messaging and support channels
Respond to guest questions, requests, and issues promptly, warmly, and professionally
Handle day-to-day guest situations calmly — from booking questions to mid-stay hiccups
Coordinate with internal teams to resolve issues and keep stays on track
Use our AI tools (including Conduit AI) to work efficiently and deliver fast, accurate responses
Help protect review scores and guest satisfaction through great communication
Spot recurring issues and flag them so we can keep improving the guest experience

Who You Are:

You have hands-on Airbnb / short-term rental experience — you know how the platform and guest communication actually work
You've handled guest messaging and support before and are confident doing it at pace
You stay calm and clear under pressure, even with a tricky guest situation
You're comfortable using AI-driven tools day to day (experience with Conduit AI is a strong plus)
You're organized, responsive, and genuinely care about getting things right for people
Your English is flawless — both written and spoken
Reliable wifi is essential - any cutouts due to wifi is an instant dismissal.

Role Details:

Remote position
Schedule: Tues-Sat & Sat-Wed 6AM - 2PM PHST (5pm - 1AM EST)
Salary: Starting $800 USD per Month, with room to grow
You will be classed and paid as a contractor

About Us:

The Hosting Helper was founded to help Airbnb Management companies & enterprise hosts buy back their time from the day-to-day aspects of running the business so they can focus on growing/scaling their business and cultivating owner relationships. We're an AI-first team that pairs great people with great tools to deliver a standout guest experience at scale.