We are looking fora Support Consultant to join our growing Global Support team, ideally with working knowledge of MS Dynamics 365 or other CRM/ERP systems.

We are looking for someone who is open to new ideas, wants to learn new concepts and help our clients ultimately succeed.

Why join us

Be part of a company that values professional growth and cutting-edge technology
Attractive salary and bonus with various benefits such as private health insurance, cafeteria, and sports pass
Remote working opportunity
Contribute to a globally recognized product that's transforming the equipment dealership industry
Collaborate with a talented, supportive, and innovative team in international environment
Get know the latest Microsoft technologies in the industry along with the chance to participate in relevant Microsoft exams and get certifications

Your main responsibilities will be:

Troubleshoot incoming tickets, monitor them in ticketing system
Perform root cause analysis, regression testing and provide accurate documentation
Organize and perform regular calls with customers based on incoming tickets
Learn the functionality of Microsoft Dynamics products, and related add-on products and the parameters of the system during trainings and also individually
Continuous self-training (improve skills, build professional knowledge in the area of logistics/production, and the field of new technologies)
Help customers break down complex business problems into solvable pieces
Provide advisory for optimum system configuration
Identify and leverage opportunities for increasing customer value
Utilize customer feedback to identify opportunities to improve our products and services
Facilitate trainings, workshops or demonstrations either remotely or on site as required by the customer

What we expect from you:

University degree in Information Technology, Economics, Supply Chain Management or related field
Excellent command of English, in both speaking and writing
Familiarity with ERP/CRM systems
Experience in Microsoft Dynamics 365 support/consulting/implementation is an advantage
Experience working with ticketing systems
Client focused attitude
Basic understanding of software development and quality assurance concepts

Support Consultant - D365