Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to build, administer, support, and maintain Unified Communications infrastructure solutions in alignment with QBE and divisional policies. Collaborate with a team of specialists and engineers to ensure seamless integration, delivery, and operation of services. Translate architectural designs into operational plans, provide input to overall management, and work with third parties to deliver infrastructure services effectively.

Responsibilities:

Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
Design, implement and operate IT infrastructure technologies and solutions.
Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
Understand and identify problems, analyse and provide appropriate solutions.
Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
Visualise ideal user services and explore different design approaches.
Collaborate with stakeholders to deliver outstanding customer experiences through technical expertise.
Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Work Experience:

Experience in Workplace Engineering, End User Computing (EUC), Infrastructure, or Endpoint Management.
Experience supporting large-scale enterprise environments.
Experience or exposure to Microsoft Modern Workplace technologies and services (Windows 11, Intune, SCCM/MECM, Windows 365, Entra, Active Directory, GPO)
Demonstrated experience in automation, process optimization, and continuous improvement initiatives.
Working knowledge of ITIL practices and service management principles (Incident, Request, Problem & Change Management)

Qualifications:

Necessary Qualifications include:

Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Communication, Critical Thinking, Customer Service, Disaster Recovery Strategies, Information Security, Intentional collaboration, Intrusion Prevention, IT Infrastructure Operations, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Troubleshooting

How to Apply:

To submit your application, click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Workplace Engineer Specialist