Role: Technical Lead, People Systems - SuccessFactors

Location: Malaysia

We are currently partnering with a leading technology-driven telecommunications organization that is scaling rapidly to support new digital initiatives and platforms. As part of this expansion, multiple roles are open across key functions to help build, maintain, and enhance next-generation solutions. This opportunity offers exposure to large-scale systems, innovative technologies, and a collaborative environment where skills and ideas make a real impact.

Accountabilities:

Lead as the key technical expert shaping the roadmap, architecture, and configuration of People Systems.
Lead SAP SuccessFactors design, enhancement, and integration across the employee lifecycle.
Ensure secure, compliant, and reliable HR technology operations.
Partner with HR, Technology, and vendors to deliver scalable HR digital solutions.
Enable automation, self-service, and data-driven HR decision-making.

Responsibilities:

Lead solution architecture and technical configuration for SAP SuccessFactors and related HR platforms.
Oversee end-to-end technical design for modules (Employee Central, Compensation, Recruitment, Learning).
Guide development of system enhancements, workflows, rules, and reporting capabilities.
Design and maintain end-to-end HCM workflows across the hire-to-retire lifecycle.
Ensure robust integrations with payroll, finance, IAM, time/attendance, and productivity systems.
Oversee middleware and API-based integrations (e.g., SAP CPI, Workato).
Collaborate with HR, IT, vendors, and SMEs to translate requirements into technical deliverables.
Ensure compliance with security, audit, and data privacy policies.
Act as L3 escalation for production issues; drive root cause analysis and resolution.
Lead change management activities including documentation, release planning, and impact assessments.

Requirements

Bachelor's degree in Information Systems, Computer Science, Engineering, HR Technology, or related field; Master's is a plus.
7-10+ years of experience in HRIS or People Systems with strong hands-on expertise in SAP SuccessFactors.
Proven experience configuring and supporting modules such as Employee Central, Compensation, Recruitment, Learning
Strong understanding of HR processes across the hire-to-retire lifecycle.
Experience with system integrations using SAP CPI, APIs, middleware, and third-party HR/payroll platforms.
Good knowledge of security, data privacy, compliance, and audit requirements for HR systems.
Ability to translate business requirements into scalable, maintainable technical solutions.
Strong analytical, troubleshooting, and L3 production support skills.
Effective stakeholder, vendor, and cross-functional collaboration skills.
Experience in workflow automation, self-service design, and HR analytics/reporting tools is an advantage.
Relevant certifications (SAP SuccessFactors, SAP CPI, HR technology) preferred.

People Systems Lead - SuccessFactors