Location: Ortigas, Mandaluyong City

Work Set Up: Onsite | US Timings (nightshift)

Key Responsibilities

Lead collection efforts for high-value and complex B2B customer portfolios.
Contact customers through calls and emails to follow up on past-due accounts, invoices, and outstanding payments.
Manage the collection of past-due invoices, invalid deductions, and delinquent accounts within assigned portfolios.
Serve as the primary escalation point for unresolved disputes and non-cooperative accounts.
Research and analyze complex disputes and deductions using ERP systems, particularly Oracle Collections.
Monitor customer accounts for non-payment, delayed payments, and payment irregularities.
Collaborate with Billing, Pricing, Logistics, Credit, and other internal teams to resolve account issues.
Mentor and guide junior collections analysts on processes, systems, tools, and best practices.
Develop and execute collections strategies and implement best practices to improve cash flow and reduce DSO.
Conduct effective internal and external stakeholder meetings to resolve account issues and accelerate collections.
Provide quality feedback and coaching related to call quality, process adherence, and collections performance.
Arrange, negotiate, and follow up on payment plans to bring delinquent accounts current.
Process credit card payments and ensure accurate application of cash receipts.
Maintain accurate call logs and document customer commitments and expected payment dates in the billing/collections system.
Prepare and present Accounts Receivable reports, portfolio analysis, and cash collection forecasts to management.
Perform routine account reconciliations and proactively reduce account aging across assigned portfolios.
Review customer orders placed on hold and coordinate appropriate actions for assigned accounts.
Follow up with internal departments to obtain supporting documentation required for dispute and deduction resolution.
Generate daily portfolio reports to track and monitor past-due balances and collection performance.
Identify performance gaps and developmental opportunities within the team.
Lead continuous improvement initiatives and recommend opportunities for AR automation and process optimization.
Support month-end close activities related to Accounts Receivable.
Handle audit requests, control differences, and provide guidance to stakeholders on AR-related matters.
Actively support initiatives that help team members achieve individual and team KPIs.

Minimum Qualifications

Bachelor's degree or equivalent educational background.
At least 5 years of B2B collections experience, preferably within a shared services, multinational, or global business environment.
Strong verbal and written communication skills in English.
Strong customer-handling, negotiation, and stakeholder management skills.
Proficiency in Microsoft Office, particularly Advanced Excel, Word, Outlook, and PowerPoint.
Hands-on experience with ERP systems, preferably the Oracle Collections module.
Proven experience in B2B collections, dispute management, and deduction resolution.
Ability to analyze customer accounts, identify collection issues, and drive appropriate resolutions.
Willingness and ability to work on a night-shift schedule aligned with US business hours.
Willingness to work full onsite in Manila.

Senior Collections Analyst Accounts Receivable