Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: SM Downtown, CDO

Work setup & shift: Onsite, Day shift

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Representative, you will:

Manage customer enquiries, orders, returns, exchanges, and service requests across international markets.
Respond to customers through email while maintaining a warm, professional, and helpful brand voice.
Process and update orders across Shopify, Gorgias, Cin7, and Amazon.
Provide accurate product information, sizing guidance, and support with customer concerns.
Coordinate with Operations and Logistics teams regarding stock, fulfilment, deliveries, and shipping issues.
Manage wholesale, corporate, B2B, and D2C orders with strong attention to detail.
Handle customer complaints and delivery exceptions, escalating complex concerns when required.
Maintain accurate customer records and document recurring issues, feedback, and resolutions.
Monitor customer service performance and contribute to process improvements, knowledge base content, and FAQs.
Support customers across Australia, North America, the UK, and Europe.
Work collaboratively with a global remote team to maintain service levels and a consistent customer experience.

What You Need

Non-negotiables

2+ years of experience in customer service, ecommerce support, or customer operations.
Excellent written and verbal English communication skills.
Experience handling customer enquiries through email and customer service platforms.
Strong attention to detail, organisation, and administrative accuracy.
Ability to work independently while collaborating effectively with international teams.

Preferred Skills/expertise

Experience with Shopify, Gorgias, Cin7, Amazon Seller Central, or similar platforms.
Experience supporting Australian or international customers.
Ecommerce, retail, or order management experience.
Strong understanding of order fulfilment, returns, exchanges, shipping, and inventory-related concerns.
Experience working in a remote or globally distributed environment.
Strong product knowledge and a customer-focused approach.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.

Terms & conditions apply

Customer Service Representative | Onsite, Day shift - CDO