Job Description :

Do work that protects clients and the firm through strong controls and disciplined execution. Join a team that values accuracy, clear communication, and continuous improvement. You will lead people, manage operational performance, and help strengthen how risk is identified and escalated. If you enjoy coaching others and delivering results in a high-stakes environment, this role offers a meaningful opportunity to grow your leadership impact.

As a Credit Support Manager II within the Credit Support team, you lead a team responsible for regulatory due diligence and document interpretation supporting underwriting-related activities. You manage day-to-day performance, ensure adherence to procedures and contractual obligations, and drive timely escalation of emerging risks. You also establish strong stakeholder partnerships and provide clear, data-driven reporting to senior stakeholders.

Job responsibilities

Interpret legal and operational documents related to underwriting and perform regulatory due diligence to support compliance with applicable requirements
Deliver agreed turnaround time and accuracy targets through daily execution management and quality checks
Monitor and manage team performance against defined service standards, identifying actions to improve outcomes
Lead and coach team members through regular feedback, development planning, and performance support
Plan capacity and allocate resources across multiple concurrent initiatives to maintain service continuity
Ensure adherence to documented procedures, policies, and contractual obligations relevant to the process
Partner with stakeholders to clarify requirements, resolve issues, and maintain effective working relationships
Identify situations requiring escalation and take timely action in a high-risk, complex environment
Produce and present periodic performance and risk reporting, including Key Performance Indicators and Key Risk Indicators, to senior stakeholders
Own quality control for the process by analyzing issues, identifying root causes, and driving corrective and preventive actions

Required qualifications, capabilities and skills

Bachelor's or master's degree with 9 years of post-qualification experience, or a graduate degree with 12 years of relevant experience in a financial institution
9 years of experience in one or more of the following areas: client onboarding, Know Your Customer (KYC), credit, loan operations, or underwriting support
3 years of people management experience, including leading a team of 10 or more team members
Experience providing regular coaching, feedback, and career development support to team members
Experience partnering with risk, audit, and compliance stakeholders to support control and governance objectives
Demonstrated ability to manage deadlines and priorities across multiple workstreams in a deadline-driven environment
Experience delivering process performance reporting and presenting key metrics to senior stakeholders
Strong written and verbal communication skills, including the ability to communicate clearly and concisely
Experience identifying control gaps, assessing operational risk, and escalating issues when warranted
Demonstrated problem-solving skills, including identifying root causes and driving process improvements
Project management experience, including defining work steps, executing milestones, summarizing results, and presenting outcomes to senior stakeholders

Preferred qualifications, capabilities and skills

Experience supporting underwriting due diligence activities involving legal or regulatory document interpretation
Experience supporting investment banking operations or related transaction support activities
Experience managing capacity across multiple projects or operational initiatives simultaneously
Experience building, tracking, or enhancing performance and risk dashboards for operational management

Credit Support Manager II (AVP)