Job Description

Join JPMorganChase Global Banking and drive client implementations that bring payments technology and products to life. You will work directly with clients and internal partners to deliver structured onboarding across treasury, cash management, trade, and merchant acquiring.

As a Analyst in Payments Client Implementation within Client Onboarding and Service, you will support post-mandate onboarding journey from solution finalization through testing and production go-live. You will support cross-jurisdiction and multi-entity implementations, manage project governance, and drive clear communication with clients and senior stakeholders. You will ensure work is delivered within legal, risk, compliance, and control requirements, while identifying opportunities to improve the onboarding experience and operating model.

Job Responsibilities

Own end-to-end client onboarding delivery, acting as the key point of contact and driving client satisfaction through go-live.
Manage multi-entity and cross-jurisdiction implementations and account opening requests, including cross-region deals.
Drive implementation plans with clear scope, milestones, timelines, dependencies, and governance routines.
Support client-facing activities including workshops, solution refinement, project planning, testing coordination, and documentation management.
Coordinate internal partners across sales, product, legal, compliance, operations, technology, and client service to deliver on commitments.
Track delivery progress, manage risks and issues, and escalate when needed to protect timelines and outcomes.
Ensure adherence to audit, risk, and control requirements, maintaining clear documentation and evidence.
Provide subject matter support on international regulatory requirements, products, documentation, and services.
Contribute to regional and global initiatives and process improvements that enhance client experience and internal efficiency.

Required Qualifications, Capabilities And Skills

Bachelor's degree or equivalent.
Minimum 2 year of experience in client-facing implementation, onboarding, or project delivery roles.
Experience or knowledge in treasury, cash management, finance, or payments.
Strong organisational skills with the ability to manage multiple concurrent implementations and tight deadlines.
Ability to work independently in a cross-functional, global environment and influence stakeholders across teams.

Preferred Qualifications, Capabilities And Skills

Experience with automation or data tools such as Alteryx, UiPath, or Python, and a track record of improving processes.
Familiarity with enterprise platforms such as SAP or Oracle in a finance or treasury context.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Payments Client Onboarding (Implementation Manager) - Analyst