About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a job, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you're looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

Job Description

Business & Financial Leadership
Own the operational and financial performance of assigned projects, ensuring delivery against revenue, profitability and productivity targets.
Monitor project financials including manpower costs, overtime, operational expenditure and resource utilization.
Identify risks, opportunities and cost optimization initiatives to improve project margins.
Support budgeting, forecasting and business planning exercises.
Prepare monthly business performance reports and recommend corrective actions where required.
Operational Excellence
Lead the day-to-day operations of assigned projects to consistently achieve contractual KPIs and service level agreements.
Develop and implement operational strategies that improve productivity, quality and customer experience.
Drive process improvement initiatives through Lean, Design Thinking or digitalization efforts.
Ensure adequate manpower planning, rostering and resource deployment.
Lead incident management, business continuity planning and operational recovery during crises.
Client Relationship Management
Serve as the primary operational partner to clients and key stakeholders.
Build trusted relationships through regular business reviews, operational meetings and site engagements.
Anticipate customer needs and proactively recommend service enhancements.
Manage escalations professionally and ensure timely resolution.
Support contract renewals, variation proposals and business expansion opportunities.
Leadership & Talent Development
Lead, coach and develop Project Managers, Assistant Project Managers, Executives and Supervisors.
Build a strong succession pipeline by identifying and developing high-potential employees.
Foster a culture of accountability, collaboration, innovation and continuous learning.
Conduct performance reviews, coaching conversations and career development planning.
Drive employee engagement, retention and recognition initiatives.
Governance, Risk & Compliance
Ensure compliance with contractual obligations, regulatory requirements and company policies.
Oversee audit readiness and closure of audit findings.
Monitor workplace safety, security and quality assurance standards.
Ensure operational documentation, SOPs and work instructions remain current and effective.
Drive continuous improvements in governance and risk management practices.
Strategic Projects & Transformation
Support the Project Director in implementing strategic initiatives across the business unit.
Lead cross-functional projects involving digital transformation, automation or process redesign.
Evaluate operational data and performance trends to drive evidence-based decision making.
Identify emerging business risks and recommend mitigation strategies.
Champion innovation and operational best practices across the portfolio.
Business Growth Support
Support tender preparation, transition planning and mobilization of new projects.
Participate in customer presentations, operational solutioning and business development discussions.
Identify opportunities to upsell or expand existing client engagements.
Collaborate with internal stakeholders including HR, Finance, Procurement, IT and Quality to deliver integrated solutions.

Skills & Experience

Education & Experience

Bachelor's Degree in Business, Operations Management, Engineering, Project Management or equivalent.
Minimum 5-8 years of relevant experience in project management, operations management, BPO, facilities management, security operations or service delivery environments.
Minimum 1-2 years of experience leading operational teams.
Proven track record in managing operational and financial performance, client relationships, business transformation initiatives and continuous improvement programs.
PMP, PRINCE2, Lean Six Sigma or equivalent professional certifications will be an added advantage.

Skills & Competencies

Strong financial and commercial acumen with experience managing budgets, forecasting and project profitability.
Strong stakeholder management and customer relationship management skills.
Experience driving operational excellence, digital transformation and process improvement initiatives.
Excellent leadership, communication, negotiation and team development capabilities.
Proficient in Microsoft Office applications, particularly Excel and PowerPoint; experience with data analytics and reporting tools such as Power BI is advantageous.

Recognition & Reward

Project Manager - Manpower Projects (1 Year Contract, Opportunity to Renew / Convert)