Location: LATAM

Contract: Full-time, Permanent

Work Modality: 100% Remote – PST Timezone

Only CVs in English will be accepted

Salary: $1,800 – $2,100 USD/month

Role and Company Overview:

This position is with a U.S.-based pest control company operating across multiple states with a high-volume inbound sales model powered by multi-channel marketing. The company is known for its structured leadership, strong onboarding programs, and direct investment in its people from the top down. This role sits at the center of the sales operation — the person in this seat ensures no lead goes unrouted, no AI error goes unnoticed, and sales managers stay focused on coaching instead of admin.

Responsibilities:

Monitor and assign inbound leads and tasks in real time
Ensure rapid lead response times (often within minutes) and follow SLA requirements
Manually create leads or cards when automation fails
Monitor multiple lead sources simultaneously (LSA, Yelp, Meta, Cinch, email, and more)
Send and manage follow-up communications via text and email
Update daily reporting (Daily Branch Summary, sales metrics)
Handle ad-hoc reporting and data requests from leadership
Conduct audits on lead source accuracy, AI-generated tasks, unassigned leads, and void or deleted leads
Maintain documentation, training boards, and internal processes
Support scheduling and handling of AI-generated and eCommerce leads

Requirements:

High attention to detail and accuracy under pressure
Speed and responsiveness — able to react and act within minutes
Ability to multitask across multiple live systems without losing accuracy
Strong organizational skills
Basic technical proficiency: CRM navigation, email platforms, Google Sheets, system navigation
Problem-solving and strong ownership mindset
Data auditing capability
Adaptability and ability to learn new platforms quickly

Nice-to-Haves:

Experience in sales operations or lead management
Familiarity with CRM systems or multi-channel lead routing
Experience in high-volume inbound environments
Comfort using AI tools to improve efficiency

Software and Tools Used:

PestRoutes
GoHighLevel
Google Sheets
Email platforms (lead intake and monitoring)
LSA, Yelp, Cinch, Meta lead systems
AI-driven tools for task creation and lead handling

Sales Operations Specialist