Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary

The Quality Assurance Analyst is responsible for ensuring the quality and efficiency of customer service operations, with a focus on order processing and service delivery. This role combines quality assurance oversight with continuous improvement initiatives to enhance customer satisfaction, operational performance, and compliance. Key responsibilities include monitoring service interactions, analyzing performance data, identifying process gaps, and leading improvement projects. The analyst collaborates with cross-functional teams to implement solutions, develop performance dashboards, and train staff on best practices, contributing to a culture of excellence and sustained operational growth.

Job Responsibilities

Strategic Partnership

Partner and consult with functional managers and their leadership teams to shape functional strategy, develop plans, and execute performance improvement initiatives.
Map and analyze existing workflows using tools like flowcharts, SIPOC, or value stream mapping
Develop the capabilities of the continuous improvement team and lead the continuous improvement of Vertiv Operating standards, processes, and methods.
Identify inefficiencies, bottlenecks, or compliance risks.
Collaborate with stakeholders to implement changes that reduce cost, improve quality, or enhance speed.
Develop and maintain process documentation (SOPs, work instructions, RACI charts).
Ensure all process changes are clearly communicated and adopted across teams.

Requirements Gathering

Partner with business users and leadership to define KPIs and reporting needs.
Translate business requirements into data models and dashboards.

Data Analysis & Visualization

Use tools like Power BI, Tableau, Excel, or Looker to build interactive and insightful dashboards.
Perform trend analysis and create visual summaries to support decision-making.

Automation & Efficiency

Streamline data collection and reporting processes through automation or the use of APIs.
Reduce manual effort and errors in recurring reports.

Quality Assurance

Evaluate and conduct audits on Order Compliance and SOP adherence
Provide structured feedback and coaching to reduce errors and improve performance
Maintain and analyze QA scorecards to facilitate calibration sessions and identify the trends and root causes of the errors.
Support Internal and external, ensuring documentation and process compliance.

Qualifications

Bachelor's Degree or equivalent of 1-3 years experience
Certified Lean Six Sigma practitioner is a plus
Google Appsheet experience is a plus
At least 1-3 years of experience in customer service, sales operations, IT or manufacturing industry
Ability to lead and to develop continuous improvement strategies, influence decision making, and drive continuous improvement initiatives within the plant operations and functions.
1-3 years of hands-on experience in the application of Lean/Six Sigma methods and way of thinking.
Strong organizational, project management, and interpersonal skills
Excellent oral and written communication skills in the local language and English
Strong analytical skills, including the use of root cause analysis and other tools and methods typically deployed to drive operational improvements
Ability to influence and lead in a matrix organization to drive accountably and execution of continuous improvement mindset and activities
Experience in QA and order processing environments.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Think Big and Execute
Act With Urgency
Own It
Drive Continuous Improvement
Promote Transparent and Open Communication
Learn and Seek Out Development
Foster a Customer-First Mindset
Lead by Example

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]

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