Description

Amazon Pay is seeking an innovative and highly motivated Product leader to reimagine the future of credit and lending in India. We are looking for an experienced Product leader who loves listening to customers, uncovering stated and unstated problems and finding the right product experiences to solve these problems.

A Product leader at Amazon is an entrepreneur. You will articulate compelling user stories, crisply define customer and product requirements, own the product roadmap, and refine specifications and architecture through the product lifecycle. You will work closely with design, engineering, data sciences, project management and legal teams in an agile environment to launch products and scale them to tens of millions of customers. You will work with marketing, sales, business development, finance, and account management teams to drive the adoption of your product and further refine features and functionality basis live customer feedback. You will be accountable for ensuring that the product complies with external regulation, and the operating processes and systems you setup are scalable.

A successful candidate will be a self-starter with excellent business acumen & vision, product & program management skills, and a highly effective people leader who can work in a highly ambiguous environment. You will bring a heightened sense of ownership, thought leadership and product building expertise to a fast-pace start-up environment, and you will be partnering with technology teams and stakeholders across Amazon to drive business outcomes.

Key job responsibilities

Develop and drive the long-term vision, roadmap for key product capabilities for new user-acquisition
Partner with lenders/stakeholders to achieve the vision, in conjunction with other payments teams
Own the end-to-end issuance funnel from eligibility definition through pre-approval to successful registration, in alignment with lender partner.
Solve difficult and complex topics such as improving reach, application approval rates, on and off Amazon
Improve customer onboarding - Conduct funnel deep-dives, identify drop-off drivers, and continuously enhance the onboarding experience to improve conversion.
Reduce customer attrition - Devise and execute programs to retain customers through timely, proactive interventions that address churn triggers.
Own customer experience - Drive systemic improvements to customer experience, perform deep-dives on escalations, and manage VOC programs in partnership with Customer Service.
Define metrics & reporting — Establish success metrics and maintain rigorous tracking to inform roadmap prioritization.
Cross-functional collaboration — Partner closely with lender, tech, marketing, and CS through structured mechanisms to drive outcomes.
Make smart tradeoffs, coordinate dependencies, and maintain communication throughout the organization to guarantee smooth and efficient product delivery.

A day in the life

In a single day you may end up debating the best onboarding experience with the design team, reviewing the latest insights from customer research, and working with data scientists to identify patterns that help you target your customers better.

The role requires creation of capabilities across credit lifecycle (credit modelling, onboarding, shopping experience, simplified repayments, cross selling etc.). It requires this leader to work very closely with lender partners to define and deliver industry best value propositions. You will be listening closely to customers to identify gaps/opportunities where credit can transform experience and drive delight, stickiness and higher consumption

About The Team

Credit and Lending team's mission is to enable access to credit, for Amazon's customers and business partners, with the most seamless and rewarding experience. We have been on the fore-front of innovation in the credit and lending space with several industry leading propositions across markets. We love to leverage the power of data, customer insights and technology to create some of the most seamless and intuitive product experiences that delight our customers.

Basic Qualifications

Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience as a product manager or owner
Experience owning technology products
- 8+ years of product management, product marketing, business development or technology experience

Preferred Qualifications

Experience in fintech, lending, payments, or credit products
Experience working with external partners (banks, NBFCs, or fintechs)
Familiarity with India's credit regulatory landscape
MBA or equivalent advanced degree
Track record of driving measurable growth in acquisition or retention programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Finance India Private Limited

Job ID: A10496615

Sr. Product Manager, Credit and Lending, Amazon Credit and Lending