Servicenow, Microsoft 365, Vpn, Macos, Dns, Windows, Jira, Wi-Fi, Active Directory, zendesk

Monitoring Tools, Incident Management, Operating Systems, Networks, Cloud Technologies, It Infrastructure, Networking Concepts, Applications, ITSM ticketing platforms, enterprise IT environments, end-user systems, troubleshooting methodologies, IT support processes

network connectivity , O365, Outlook, Citrix, Itil, Mobile Device Management, Excel, Windows 10, Word, AD, Powerpoint, VPN connectivity, Microsoft HDI, Microsoft Office products

Antivirus, Intune, Windows, Microsoft 365, Vpn, Azure Ad, Macos, ticketing system, Microsoft Entra ID, Active Directory, NinjaRMM, Google Workspace, Jumpcloud, EDR, Mosyle, RMM tool