About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: https://digiplus.com.ph/

Key Responsibilities

Manage dedicated 1-to-1 relationships with assigned VIP players, with each VIP tier led by a dedicated manager
Own end-to-end VIP player engagement, retention, and lifetime value growth
Deliver personalized bonuses, rewards, incentives, and VIP journeys based on player behavior and value
Conduct proactive outreach for birthdays, milestones, VIP events, inactivity, and reactivation campaigns
Drive revenue through upselling and cross-selling premium products
Handle VIP player escalations, complaints, and special requests with discretion and professionalism
Act as the single point of contact for assigned VIP players, ensuring fast response and premium service
Coordinate with internal teams (Operations, Payments, Risk, CRM, Marketing) to ensure seamless VIP experience
Monitor VIP performance metrics such as retention, wagering activity, ARPU, and churn
Ensure compliance with gaming regulations, responsible gaming policies, and AML requirements
Maintain accurate VIP player records, communication logs, and campaign tracking

Requirements

Minimum of 5 years proven experience in VIP player management, casino operations, gaming CRM, or high-value customer service
Strong understanding of online casino products and player lifecycle
Excellent communication, negotiation, and relationship-building skills
Ability to manage high-value players and sensitive escalations under pressure
Commercial mindset with experience in revenue growth, upselling, or retention strategies
Willingness to work flexible hours, weekends, or shifts as required for VIP coverage
Proficiency in CRM systems and basic data analysis is an advantage

Key Competencies

VIP relationship & loyalty management
Player behavior analysis & personalization
Revenue-driven decision making
Escalation handling & service recovery
Stakeholder collaboration
Discretion, trust & professionalism

VIP Host Supervisor