Salary: Up to ₱40,000 gross per month (fixed maximum budget)

Role: (Remote / Full-Time)

Locations: Philippines

Schedule: US Central Time

We're looking for someone with polished, conversational English who can communicate naturally and confidently with U.S.-based customers. This is a phone-first customer support role, with additional support provided through live chat and email. During busier periods, you may occasionally manage conversations across multiple channels, so comfort with multitasking and staying composed is important.

In this role, you'll help customers use our software platform by troubleshooting issues, answering questions, and guiding them to successful resolutions through phone and live chat.

Responsibilities

Provide customer support primarily by phone, with additional support through live chat and email, troubleshooting issues, billing concerns and guiding customers to successful resolution
Guide customers in using our software platform effectively
Answer product and account-related questions with professionalism and empathy.
Learn our software and confidently assist customers in using it.
Resolve customer concerns or escalate complex issues when appropriate.
Maintain accurate customer notes and documentation.
Deliver a positive, welcoming customer experience in every conversation.

Requirements

Required:

At least 2 years supporting U.S. or international customers through both phone, live chat and email
Experience supporting a software, SaaS, or online platform
Comfortable troubleshooting customer issues while navigating multiple systems
Comfortable explaining technical concepts to non-technical customers
Strong spoken English with clear, natural communication
Strong computer skills and the ability to learn new software quickly.
Friendly, patient, and customer-focused.
Detail-oriented and dependable.

Nice to Have

Experience supporting SaaS, software, or web-based platforms
Experience using CRM or customer support platforms (Zendesk, Intercom, Freshdesk, Salesforce, etc.).
Experience guiding customers through software or online tools.
Remote customer support experience.

Benefits

100% remote / home-based work
Compensation: Up to ₱40,000 gross per month (fixed maximum budget)
Collaborative and supportive team

Customer Support Representative (Phone & Chat)