Servicenow, Microsoft 365, Power Bi, Macos, Tableau, Windows, Jira, ITIL-based service management

Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Service Level Management, Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Root Cause Analysis, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Technical Account Management

Servicenow, Cloudwatch, Gcp, Grafana, Azure, JIRA, Zabbix, AWS, Problem Management, Iso27001, ITIL v4, Azure Monitor, Remedy, Change Control, ITSM audit, GovTech OCP ORA

Software Development Lifecycle (SDLC), service level agreements (SLAs), It Project Management, customer vendor management, resource forecasting and planning, patch monitoring and remediation, vulnerability remediation, process improvement methodologies and tools

Networking, Ccna, Cybersecurity, project management

atlassian , Servicenow, ITSM Platforms, ITIL Foundation v3 v4 or higher, Remedy

Cloud, Euc, Reports, Network Security, Itil Processes, Operational documentation, Sops, Service Desk, Runbooks, Infrastructure

Servicenow, Apis, Itil V3, Oracle Database, Oracle Applications, Jira, middleware, Etl, LMS integrations, ITSM tools